AWS marketplace: Update private offer refund/cancellation self-service process
Summary
Replaces the AWS Customer Service refund/cancellation form workflow with self-service refunds and agreement cancellations via the Agreements tab in AWS Partner Central, and removes the detailed data-entry instructions.
Security assessment
The change documents a business/process workflow update for refunds and cancellations; it does not address any vulnerability, credential, or access-control concern.
Evidence
AWS Marketplace sellers (ISV for MPPO; CP for CPPO) can now self-serve refunds and agreement cancellations directly from the **Agreements** tab in AWS Partner Central, without requiring AWS Customer Service involvement.
Diff
diff --git a/marketplace/latest/userguide/private-offer-faq.md b/marketplace/latest/userguide/private-offer-faq.md index 36f434650..b16d596bd 100644 --- a//marketplace/latest/userguide/private-offer-faq.md +++ b//marketplace/latest/userguide/private-offer-faq.md @@ -293 +293 @@ The buyer's current subscription must be cancelled before accepting a new privat -Refunds and contract cancellations are handled by the AWS Customer Service team. +AWS Marketplace sellers (ISV for MPPO; CP for CPPO) can now self-serve refunds and agreement cancellations directly from the **Agreements** tab in AWS Partner Central, without requiring AWS Customer Service involvement. @@ -295 +295 @@ Refunds and contract cancellations are handled by the AWS Customer Service team. -Sellers—ISVs for Marketplace private offers, channel partners for channel partner private offers—must use the [refund/cancellation form](https://aws.amazon.com/marketplace/management/support/refund-request) to initiate the refund or cancellation. +**Agreement cancellations** can be initiated from the **Agreements** page. Cancellation requests are sent to the buyer for approval, with a 7-day response window. If the buyer doesn't respond within 7 days, the cancellation is automatically approved. @@ -297 +297 @@ Sellers—ISVs for Marketplace private offers, channel partners for channel part -[This video](https://www.youtube.com/watch?v=eQpadPl0ROs) explains the entire process. +**Billing adjustments (refunds)** can also be initiated from the **Agreements** page. Billing adjustments don't require buyer approval and are processed automatically after validation. @@ -299 +299 @@ Sellers—ISVs for Marketplace private offers, channel partners for channel part -Sellers must enter the following data. +For detailed step-by-step instructions, see [Refunds and cancellations in AWS Marketplace](./refunds.html). @@ -301 +301 @@ Sellers must enter the following data. - * **Buyer account ID** : This information can be found in the offer detail or on Billed Revenue Dashboard. This must be the subscriber account ID. +**Resources:** @@ -303 +303 @@ Sellers must enter the following data. - * **Seller account ID** : This is the seller's AWS account ID used to create the private offer. + * Seller Guide: [Refunds and cancellations in AWS Marketplace](./refunds.html) @@ -305 +305 @@ Sellers must enter the following data. - * **Product ID** : You can find this information in the offer details or on the [Billed revenue dashboard](./billed-revenue-dashboard.html) in the **Legacy Product ID** column. + * Buyer Guide: [Canceling a subscription](https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html) and [Refunds and cancellations](https://docs.aws.amazon.com/marketplace/latest/buyerguide/buyer-refunds.html) @@ -307 +306,0 @@ Sellers must enter the following data. - * **Billing date** : You can find this information in the offer details or on the [Billed revenue dashboard](./billed-revenue-dashboard.html) in the **Usage Begin Period** column. @@ -309 +307,0 @@ Sellers must enter the following data. - * **Refund amount** : If a refund is not required, the seller can set this to $0. @@ -311,16 +308,0 @@ Sellers must enter the following data. - * **Additional details** : See the following notes. - -###### Important - - * For requests that include a contract cancellation, include the following text" - -Please cancel _account X's_ subscription to _offer-X_. - -For refunds, specifying the buyer's AWS invoice ID in this section helps but is not mandatory. - - * Save the reference ID provided after submission for future reference in case of follow-ups. - - - - -After you submit the request, check the [AWS Support Console](https://support.console.aws.amazon.com/support/home?) for status updates.