AWS connect: Update IAM security profile permission names for contact summaries
Summary
Renames and corrects security profile permission labels (e.g., 'Analysis and Optimization' to 'Analytics and Optimization') and adds least-privilege guidance recommending redacted over unredacted access for call recordings and contact transcripts.
Security assessment
The diff documents IAM security profile permissions and explicitly recommends least privilege (redacted access) for sensitive call recordings and transcripts, which is security best-practice guidance rather than a fix for a specific vulnerability.
Evidence
+ * **Analytics and Optimization - Call recordings (redacted) - Access** or **Call recordings (unredacted) - Access** (least privilege is **redacted** , which we recommend)
Diff
diff --git a/connect/latest/adminguide/view-generative-ai-contact-summaries.md b/connect/latest/adminguide/view-generative-ai-contact-summaries.md index 066dea5b0..1d4ba7714 100644 --- a//connect/latest/adminguide/view-generative-ai-contact-summaries.md +++ b//connect/latest/adminguide/view-generative-ai-contact-summaries.md @@ -28 +28 @@ You can access generative AI-powered post-contact summaries multiple ways: -###### Contents +###### Topics @@ -69 +69 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Contact Control Panel (CCP) - conversational analytics data - Access** + * **Contact Control Panel (CCP) - conversational analytics data** @@ -71 +71 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Analysis and Optimization - conversational analytics–post-contact summary - View** + * **Analytics and Optimization - conversational analytics - post-contact summary** @@ -73 +73 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Analysis and Optimization - Recorded conversations (redacted)** , **View Recorded conversations (unredacted)** , **All** or **Access** (least privilege is **Access** , which we recommend) + * **Analytics and Optimization - Call recordings (redacted) - Access** or **Call recordings (unredacted) - Access** (least privilege is **redacted** , which we recommend) @@ -75 +75 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Analysis and Optimization - Contact transcripts (unredacted)** – **Access** + * **Analytics and Optimization - Contact transcripts (redacted) - Access** or **Contact transcripts (unredacted) - Access** (least privilege is **redacted** , which we recommend) @@ -77 +77 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Analysis and Optimization - View my contacts** or **Contact Search** + * **Analytics and Optimization - View my contacts** or **Contact Search** @@ -79 +79 @@ The following image shows the **Analytics** section of a **Properties** page tha - * **Analysis and Optimization - conversational analytics** + * **Analytics and Optimization - conversational analytics - View** @@ -104 +104 @@ If you choose speech analytics, then choose either: - * **Analysis and Optimization - Contact Search** OR **View my contacts** + * **Analytics and Optimization - Contact Search** OR **View my contacts** @@ -106 +106 @@ If you choose speech analytics, then choose either: - * **Analysis and Optimization - conversational analytics–post-contact summary - View** + * **Analytics and Optimization - conversational analytics - post-contact summary** @@ -108 +108 @@ If you choose speech analytics, then choose either: - * **Analysis and Optimization - Recorded conversations (redacted)** , **View Recorded conversations (unredacted)** , **All** or **Access** (least privilege is **Access** , which we recommend) + * **Analytics and Optimization - Call recordings (redacted) - Access** or **Call recordings (unredacted) - Access** (least privilege is **redacted** , which we recommend) @@ -110 +110,3 @@ If you choose speech analytics, then choose either: - * **Analysis and Optimization - conversational analytics** + * **Analytics and Optimization - Contact transcripts (redacted) - Access** or **Contact transcripts (unredacted) - Access** (least privilege is **redacted** , which we recommend) + + * **Analytics and Optimization - conversational analytics - View**