AWS Security ChangesHomeSearch

AWS connect: Update France phone number prefix and portability requirements

Service: connect · 2026-09-27 · Documentation low

File: connect/latest/adminguide/phone-number-requirements.md

Summary

Revised the France phone number requirements table: renamed/updated number type prefixes (geographic multipurpose, geographic/national verified multipurpose NPV, national multipurpose, technical platform), added a tax number requirement for toll-free prefixes, updated portability window hours, and corrected the RIO code guidance.

Security assessment

The change is purely regulatory/compliance documentation for obtaining French phone numbers (business address, tax number, RIO/SIRET codes, portability hours). It does not address any vulnerability, authentication, encryption, or access control concern.

Evidence

+Toll-free prefixes: +33 801 | Yes | A business address in the European Union is required, as well as a tax number and contact phone number.

Diff

diff --git a/connect/latest/adminguide/phone-number-requirements.md b/connect/latest/adminguide/phone-number-requirements.md
index 98291d3b0..d31e666ce 100644
--- a//connect/latest/adminguide/phone-number-requirements.md
+++ b//connect/latest/adminguide/phone-number-requirements.md
@@ -596,5 +596,6 @@ Type of Number | Are there ID requirements? | Acceptable Identification
-Local geographic telephone numbers: +33 1, +33 2, +33 3, +33 4, +33 5 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
-National multipurpose numbers: +33 9 7890 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
-National verified multipurpose numbers (to be used as caller ID by automated calling services): +33 9 4847 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
-National multipurpose numbers to be used for communications with a technical platform: +33 9 3937 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
-Toll-free prefixes: +33 801 | Yes | A business address in the European Union is required, as well as a contact phone number.  
+Geographic multipurpose numbers: +33 1, +33 2, +33 3, +33 4, +33 5 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
+Geographic verified multipurpose numbers (NPV) (to be used as caller ID by automated calling services): +33 162, +33 270, +33 377, +33 424, +33 568 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
+National multipurpose numbers: +33 9 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
+National verified multipurpose numbers (NPV) (to be used as caller ID by automated calling services): +33 948 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
+National multipurpose numbers to be used for communications with a technical platform: +33 939 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address.  
+Toll-free prefixes: +33 801 | Yes | A business address in the European Union is required, as well as a tax number and contact phone number.  
@@ -606 +607 @@ Portability windows | Required Documents
-Monday-Friday 10 AM to 12 PM CET | 
+Monday–Friday, 9:00 AM – 12:00 PM and 2:00 PM – 4:00 PM (Europe/Paris) | 
@@ -611 +612 @@ Monday-Friday 10 AM to 12 PM CET |
-  4. It is mandatory to provide RIO code from the losing carrier, or at least the SIRET. You can obtain the SIRET by contacting your existing telecom carrier.
+  4. It is mandatory to provide RIO code from the losing carrier, or at least the SIRET. You can obtain the RIO by contacting your existing telecom carrier.