AWS connect: Renamed TOC heading and expanded monitoring link labels
Summary
Changed the 'Contents' heading to 'Topics' and expanded the table-of-contents link text for contact monitoring pages (recordings, multi-party/three-party monitoring, permissions, barge, review, troubleshooting). No substantive content change.
Security assessment
The only changes are cosmetic TOC label edits (e.g., 'Contents' to 'Topics' and longer descriptive link text). No security guidance, permissions, or configuration content is added or altered.
Evidence
- * [Assign permissions](./monitor-conversations-permissions.html)
Diff
diff --git a/connect/latest/adminguide/monitoring-amazon-connect.md b/connect/latest/adminguide/monitoring-amazon-connect.md index 3c414dcfd..f8ee7599b 100644 --- a//connect/latest/adminguide/monitoring-amazon-connect.md +++ b//connect/latest/adminguide/monitoring-amazon-connect.md @@ -38 +38 @@ If you choose to start with the default three-party capability enabled by the [S -###### Contents +###### Topics @@ -40 +40 @@ If you choose to start with the default three-party capability enabled by the [S - * [When, what, and where for contact recordings](./about-recording-behavior.html) + * [When, what, and where for contact recordings in Connect Customer](./about-recording-behavior.html) @@ -44 +44 @@ If you choose to start with the default three-party capability enabled by the [S - * [Comparison of multi-party and three-party functionality](./three-party-multi-party-comparison.html) + * [Comparison of enhanced contact monitoring (multi-party) and three-party functionality in Connect Customer](./three-party-multi-party-comparison.html) @@ -46 +46 @@ If you choose to start with the default three-party capability enabled by the [S - * [Enable enhanced multi-party contact monitoring](./monitor-conversations.html) + * [Enable enhanced multi-party contact monitoring in Connect Customer](./monitor-conversations.html) @@ -48 +48 @@ If you choose to start with the default three-party capability enabled by the [S - * [Enable three-party call monitoring](./enable-three-party-monitoring.html) + * [Enable three-party call monitoring in Connect Customer](./enable-three-party-monitoring.html) @@ -52 +52 @@ If you choose to start with the default three-party capability enabled by the [S - * [Assign permissions](./monitor-conversations-permissions.html) + * [Assign permissions to monitor live conversations in the Connect Customer Contact Control Panel (CCP)](./monitor-conversations-permissions.html) @@ -54 +54 @@ If you choose to start with the default three-party capability enabled by the [S - * [Monitor live conversations](./monitor-conversations-howto.html) + * [Listen to live conversations or read live chats in Connect Customer](./monitor-conversations-howto.html) @@ -56 +56 @@ If you choose to start with the default three-party capability enabled by the [S - * [Barge live voice and chat conversations](./monitor-barge.html) + * [Barge into live voice and chat conversations between contact center agents and customers](./monitor-barge.html) @@ -58 +58 @@ If you choose to start with the default three-party capability enabled by the [S - * [Review recorded conversations](./review-recorded-conversations.html) + * [Review recorded conversations between agents and customers using Connect Customer](./review-recorded-conversations.html) @@ -60 +60 @@ If you choose to start with the default three-party capability enabled by the [S - * [Troubleshoot monitoring conversations](./ts-monitoring-conversations.html) + * [Troubleshoot agent conversation monitoring ability in Connect Customer](./ts-monitoring-conversations.html)