AWS connect: Add Manager assist prerequisites incl. cross-Region inference data residency
Summary
Adds a prerequisites section for Manager assist: setting up an AI agent domain and opting in to Amazon Bedrock cross-Region inference (CRIS), noting geographic vs Global inference profiles and data-residency implications for Seoul/Singapore.
Security assessment
The added text documents data-residency and cross-Region inference behavior for an AI feature, which is security-adjacent guidance (data handling/locality) rather than a fix for a specific vulnerability.
Evidence
+ * In Asia Pacific (Seoul) and Asia Pacific (Singapore), no geographic inference profile is available, so manager assist uses the Global inference profile, which may route inference to any commercial AWS Region. Confirm that this meets your data-residency requirements before opting in.
Diff
diff --git a/connect/latest/adminguide/manager-assist-getting-started.md b/connect/latest/adminguide/manager-assist-getting-started.md index 922217c84..c6b34b257 100644 --- a//connect/latest/adminguide/manager-assist-getting-started.md +++ b//connect/latest/adminguide/manager-assist-getting-started.md @@ -9 +9,13 @@ Assign permissionsAsk your first question -# Get started +# Get started with Manager assist + +Before you can use manager assist, complete the following prerequisites: + + 1. Set up an [AI agent domain](https://docs.aws.amazon.com/connect/latest/adminguide/ai-agent-initial-setup.html) for your instance. + + 2. Manager assist is built on Amazon Bedrock foundation models and uses [cross-Region inference (CRIS)](https://docs.aws.amazon.com/bedrock/latest/userguide/cross-region-inference.html) in all AWS Regions where it is available. **If your instance has been opted out, contact AWS Support to opt in.** + + * In most Regions (for example, the United States and Europe), manager assist uses a geographic inference profile, and inference processing stays within that geography. For example, an instance in Europe is processed within the European Union. + + * In Asia Pacific (Seoul) and Asia Pacific (Singapore), no geographic inference profile is available, so manager assist uses the Global inference profile, which may route inference to any commercial AWS Region. Confirm that this meets your data-residency requirements before opting in. + + @@ -11 +22,0 @@ Assign permissionsAsk your first question -Before you can use manager assist, assign the required permissions and verify access.