AWS connect: Update Connect service quotas and rename TOC entries
Summary
Renames 'Contents' to 'Topics', renames several quota section headings (e.g., 'agent assist quotas' to 'AI agents quotas'), increases Phone numbers per instance from 5 to 10, and splits the SearchContacts API throttling quota into two rows based on search window.
Security assessment
The change adjusts service quota limits and renames headings; it does not address a vulnerability, credential, or access control issue. Quota changes are operational, not security fixes.
Evidence
+Phone numbers per instance | 10 It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from Support to resolve. | Yes | Resource Level
Diff
diff --git a/connect/latest/adminguide/amazon-connect-service-limits.md b/connect/latest/adminguide/amazon-connect-service-limits.md index 8ac18558e..65ef49508 100644 --- a//connect/latest/adminguide/amazon-connect-service-limits.md +++ b//connect/latest/adminguide/amazon-connect-service-limits.md @@ -7 +7 @@ -Important things to knowConnect Customer quotasAppIntegrations quotasagent assist quotasCases quotasConversational analytics quotasCustomer Profiles quotasOutbound campaigns quotasVoice ID quotasHow contacts are countedAPI throttling quotas +Important things to knowConnect Customer quotasAppIntegrations quotasAI agents quotasCases quotasConversational analytics quotasCustomer Profiles quotasOutbound campaigns quotasVoice ID quotasHow contacts are countedAPI throttling quotas @@ -21 +21 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. -###### Contents +###### Topics @@ -27 +27 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * AppIntegrations quotas + * Connect Customer AppIntegrations service quotas @@ -29 +29 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * agent assist quotas + * Connect Customer AI agents service quotas @@ -31 +31 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Cases quotas + * Connect Customer Cases service quotas @@ -33 +33 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Conversational analytics quotas + * Conversational analytics service quotas @@ -35 +35 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Customer Profiles quotas + * Connect Customer Customer Profiles service quotas @@ -37 +37 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Outbound campaigns quotas + * Connect Customer Outbound campaigns service quotas @@ -39 +39 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Voice ID quotas + * Connect Customer Voice ID service quotas @@ -43 +43 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * [Plan ahead with quotas](./plan-ahead-quotas.html) + * [Plan ahead with Connect Customer quotas](./plan-ahead-quotas.html) @@ -45 +45 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * [Feature specifications](./feature-limits.html) + * [Connect Customer feature specifications](./feature-limits.html) @@ -123 +123 @@ Modules per instance | 200 | Yes | Resource Level -Phone numbers per instance | 5 It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from Support to resolve. | Yes | Resource Level +Phone numbers per instance | 10 It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from Support to resolve. | Yes | Resource Level @@ -154 +154 @@ Applications per Region | 50 | Yes -## Connect Customer agent assist service quotas +## Connect Customer AI agents service quotas @@ -368 +368,2 @@ For all [Evaluations actions](https://docs.aws.amazon.com/connect/latest/APIRefe -[SearchContacts](https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchContacts.html) | .5 | 1 +[SearchContacts](https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchContacts.html) when searching within a 2-week window by contact initiation time | 10 | 30 +[SearchContacts](https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchContacts.html) when searching beyond a 2-week window by contact initiation time | 1 | 1