AWS connect: Reword Amazon Connect metrics TOC link titles
Summary
Table of contents heading changed from 'Contents' to 'Topics' and numerous link labels expanded/renamed to include 'Connect Customer' and more descriptive phrasing.
Security assessment
The diff only renames TOC entries (e.g., access-control and CloudTrail links are retitled but their targets and content are unchanged), so it is purely editorial with no new security documentation or vulnerability fix.
Evidence
- * [Apply hierarchy-based access control](./dashboard-access-control.html)
Diff
diff --git a/connect/latest/adminguide/amazon-connect-metrics.md b/connect/latest/adminguide/amazon-connect-metrics.md index 4e56e3a34..75b8043d3 100644 --- a//connect/latest/adminguide/amazon-connect-metrics.md +++ b//connect/latest/adminguide/amazon-connect-metrics.md @@ -19 +19 @@ For detailed information about the activity of agents in your contact center, us -###### Contents +###### Topics @@ -21 +21 @@ For detailed information about the activity of agents in your contact center, us - * [Metric definitions](./metrics-definitions.html) + * [Metric definitions in Connect Customer](./metrics-definitions.html) @@ -25 +25 @@ For detailed information about the activity of agents in your contact center, us - * [Assign permissions](./dashboard-required-permissions.html) + * [Assign permissions to view dashboards and reports in Connect Customer](./dashboard-required-permissions.html) @@ -27 +27 @@ For detailed information about the activity of agents in your contact center, us - * [Dashboards](./dashboards.html) + * [Dashboards in Connect Customer for getting contact center performance data](./dashboards.html) @@ -29 +29 @@ For detailed information about the activity of agents in your contact center, us - * [Manager assist](./manager-assist.html) + * [Manager assist in Connect Customer](./manager-assist.html) @@ -31 +31 @@ For detailed information about the activity of agents in your contact center, us - * [Real-time metrics reports](./real-time-metrics-reports.html) + * [Real-time metrics reports in Connect Customer](./real-time-metrics-reports.html) @@ -33 +33 @@ For detailed information about the activity of agents in your contact center, us - * [Historical metrics reports](./historical-metrics.html) + * [Historical metrics reports in Connect Customer](./historical-metrics.html) @@ -37 +37 @@ For detailed information about the activity of agents in your contact center, us - * [Agent event streams](./agent-event-streams.html) + * [Connect Customer agent event streams](./agent-event-streams.html) @@ -41 +41 @@ For detailed information about the activity of agents in your contact center, us - * [Contact events](./contact-events.html) + * [Connect Customer contact events](./contact-events.html) @@ -43 +43 @@ For detailed information about the activity of agents in your contact center, us - * [Contact records data model](./ctr-data-model.html) + * [Data model for Connect Customer contact records](./ctr-data-model.html) @@ -49 +49 @@ For detailed information about the activity of agents in your contact center, us - * [Change an agent's activity status](./rtm-change-agent-activity-state.html) + * [Change the "Agent activity" status in a metrics report in the Contact Control Panel (CCP)](./rtm-change-agent-activity-state.html) @@ -51 +51 @@ For detailed information about the activity of agents in your contact center, us - * [Apply hierarchy-based access control](./dashboard-access-control.html) + * [Apply hierarchy-based access control to dashboards and reports in Connect Customer](./dashboard-access-control.html) @@ -53 +53 @@ For detailed information about the activity of agents in your contact center, us - * [Apply tag-based access control](./dashboard-tag-based-access-control.html) + * [Apply tag-based access controls to dashboards and reports in Connect Customer](./dashboard-tag-based-access-control.html) @@ -55 +55 @@ For detailed information about the activity of agents in your contact center, us - * [Identify conferences and transfers](./identify-conferences-transfers.html) + * [Identify conferences and transfers by using Connect Customer contact records](./identify-conferences-transfers.html) @@ -61 +61 @@ For detailed information about the activity of agents in your contact center, us - * [About contact states](./about-contact-states.html) + * [About contact states in Connect Customer](./about-contact-states.html) @@ -63 +63 @@ For detailed information about the activity of agents in your contact center, us - * [About queued callbacks](./about-queued-callbacks.html) + * [Queued callbacks in real-time metrics in Connect Customer](./about-queued-callbacks.html) @@ -65 +65 @@ For detailed information about the activity of agents in your contact center, us - * [Save custom reports](./save-reports.html) + * [Save custom reports in Connect Customer](./save-reports.html) @@ -67 +67 @@ For detailed information about the activity of agents in your contact center, us - * [Share saved reports](./share-reports.html) + * [Share saved reports in Connect Customer](./share-reports.html) @@ -69 +69 @@ For detailed information about the activity of agents in your contact center, us - * [View a shared report](./view-a-shared-report.html) + * [View a shared report in Connect Customer](./view-a-shared-report.html) @@ -71 +71 @@ For detailed information about the activity of agents in your contact center, us - * [Make a report read-only](./readonly-reports.html) + * [Make a report in Connect Customer read-only](./readonly-reports.html) @@ -73 +73 @@ For detailed information about the activity of agents in your contact center, us - * [Publish reports](./publish-reports.html) + * [Publish reports in Connect Customer](./publish-reports.html) @@ -75 +75 @@ For detailed information about the activity of agents in your contact center, us - * [Manage saved reports (admin)](./manage-saved-reports-admin.html) + * [Manage saved reports as an admin in Connect Customer](./manage-saved-reports-admin.html) @@ -77 +77 @@ For detailed information about the activity of agents in your contact center, us - * [Monitor CloudWatch metrics](./monitoring-cloudwatch.html) + * [Monitoring your Connect Customer instance using CloudWatch](./monitoring-cloudwatch.html) @@ -79 +79 @@ For detailed information about the activity of agents in your contact center, us - * [Logging service API calls](./logging-using-cloudtrail.html) + * [Log Connect Customer API calls with AWS CloudTrail](./logging-using-cloudtrail.html)