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AWS connect: Rename agentic CX designer access model and role labels

Service: connect · 2026-09-27 · Documentation low

File: connect/latest/adminguide/acxd-roles-permissions.md · Type: authz

Summary

Updates terminology in the agentic CX designer roles and permissions page: access model labels (Account-level -> Connect Customer access, Workspace assignment -> Agentic CX designer workspace access) and role names (Workspace Manager -> Workspace Administrator, Viewer -> Read-only).

Security assessment

The change only renames access-model labels and role names in an access-control doc; no new permission, boundary, or vulnerability is described, so it is terminology-only with no concrete security fix.

Evidence

+Access in agentic CX designer is managed through Amazon Connect Customer and controlled at the workspace level.

Diff

diff --git a/connect/latest/adminguide/acxd-roles-permissions.md b/connect/latest/adminguide/acxd-roles-permissions.md
index 9605bf880..c4ab41571 100644
--- a//connect/latest/adminguide/acxd-roles-permissions.md
+++ b//connect/latest/adminguide/acxd-roles-permissions.md
@@ -11 +11 @@ Access modelAccount AdministratorsWorkspace usersRoles
-Access in agentic CX designer is managed through roles and permissions and controlled at the workspace level.
+Access in agentic CX designer is managed through Amazon Connect Customer and controlled at the workspace level.
@@ -21 +21 @@ Agentic CX designer uses a workspace-based access model.
-**Account-level access** | Determines whether a user can access Connect Customer and, depending on their permissions, launch or administer agentic CX designer.  
+**Connect Customer access** | Determines whether a user can access Connect Customer and, depending on their permissions, launch or administer agentic CX designer.  
@@ -23 +23 @@ Agentic CX designer uses a workspace-based access model.
-**Workspace assignment** | Determines which workspace or workspaces a user can open.  
+**Agentic CX designer workspace access** | Determines which workspace or workspaces a user can open.  
@@ -101 +101 @@ Roles determine what users can do inside a workspace.
-**Workspace Manager** | Manages resources inside an assigned workspace, depending on the permissions granted.  
+**Workspace Administrator** | Manages resources inside an assigned workspace, depending on the permissions granted.  
@@ -105 +105 @@ Roles determine what users can do inside a workspace.
-**Viewer** | Views workspace resources without making changes.  
+**Read-only** | Views workspace resources without making changes.