AWS connect: Clarified contact transfer documentation
Summary
Added specificity about cold transfers in contact search documentation
Security assessment
Documentation clarification about transfer tracking with no direct security implications
Evidence
The **Is transferred out** option indicates whether the contact was transferred out to another agent, queue, or an external number. This option only indicates cold transfers, where the agent disconnected before the contact was transferred.
Diff
diff --git a/connect/latest/adminguide/contact-search.md b/connect/latest/adminguide/contact-search.md index bd15632fa..9481f3683 100644 --- a//connect/latest/adminguide/contact-search.md +++ b//connect/latest/adminguide/contact-search.md @@ -211 +211 @@ For example, if you want to include columns for **Agent Name** and **Routing pro -The **Is transferred out** option indicates whether the contact was transferred to an external number. For the date and time (in UTC time) when the transfer was connected, see `TransferCompletedTimestamp` in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). +The **Is transferred out** option indicates whether the contact was transferred out to another agent, queue, or an external number. This option only indicates cold transfers, where the agent disconnected before the contact was transferred. For the date and time (in UTC time) when the transfer was connected, see `TransferCompletedTimestamp` in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord).