AWS connect: Added dashboard links for scheduling metrics
Summary
Added references to Queue and agent performance dashboard for Adherence, Adherent time, Non-adherent time, and Scheduled time metrics.
Security assessment
Change adds dashboard links for monitoring operational metrics; no security controls, vulnerabilities, or best practices are referenced.
Evidence
+ * Dashboard: [Queue and agent performance dashboard](./queue-performance-dashboard.html), Adherence
Diff
diff --git a/connect/latest/adminguide/scheduling-metrics.md b/connect/latest/adminguide/scheduling-metrics.md index 5767b87a6..d1dee2e7b 100644 --- a//connect/latest/adminguide/scheduling-metrics.md +++ b//connect/latest/adminguide/scheduling-metrics.md @@ -42,0 +43,2 @@ This metric measures the percentage of time that an agent correctly follows thei + * Dashboard: [Queue and agent performance dashboard](./queue-performance-dashboard.html), Adherence + @@ -71,0 +74,2 @@ This metric measures the total time an agent adhered to their schedule. + * Dashboard: [Queue and agent performance dashboard](./queue-performance-dashboard.html), Adherent time + @@ -93,0 +98,2 @@ This metric measures the total time an agent did not adhere to their schedule. + * Dashboard: [Queue and agent performance dashboard](./queue-performance-dashboard.html), Non-adherent time + @@ -114,0 +121,2 @@ This metric measures the total time an agent was scheduled (either for productiv + + * Dashboard: [Queue and agent performance dashboard](./queue-performance-dashboard.html), Scheduled time