AWS connect documentation change
Summary
Updated permission descriptions to replace 'the user' with 'they' or 'you' for consistency, and clarified download button behavior for call recordings/transcripts.
Security assessment
Changes are purely linguistic (pronoun replacements) and do not alter security permissions, features, or configurations. No evidence of vulnerability fixes or security incidents addressed. Clarifications about download button visibility don't change security implications.
Diff
diff --git a/connect/latest/adminguide/security-profile-list.md b/connect/latest/adminguide/security-profile-list.md index ff3e1089b..50d289742 100644 --- a//connect/latest/adminguide/security-profile-list.md +++ b//connect/latest/adminguide/security-profile-list.md @@ -202 +202 @@ Saved reports - Publish | MetricsReports.Publish | [Publish reports](./publish- -Saved reports - Schedule | MetricsReports.Schedule MetricsReports.Publish ReportSchedules.Create ReportSchedules.Delete ReportSchedules.Edit ReportSchedules.View | [Schedule a saved report](./schedule-historical-metrics-report.html). By default, the user gets permission to create, delete, edit, and view a saved report. +Saved reports - Schedule | MetricsReports.Schedule MetricsReports.Publish ReportSchedules.Create ReportSchedules.Delete ReportSchedules.Edit ReportSchedules.View | [Schedule a saved report](./schedule-historical-metrics-report.html). By default, they get permission to create, delete, edit, and view a saved report. @@ -207 +207 @@ Evaluation forms - manage form definitions | EvaluationForms.Create EvaluationF -Evaluation forms - ask AI assistant | EvaluationAssistant.Access | Access the **Ask AI** button while performing evaluations, enabling the user to get generative AI-powered recommendations for answers to questions in evaluation forms. +Evaluation forms - ask AI assistant | EvaluationAssistant.Access | Access the **Ask AI** button while performing evaluations, enabling you to get generative AI-powered recommendations for answers to questions in evaluation forms. @@ -242 +242 @@ Contact transcripts (redacted) - Access | ContactTranscripts.Unredacted.Access -Call recordings (unredacted) - Enable download button | CallRecordings.Unredacted.DownloadButton | Enables buttons to download call recordings when user is viewing the unredacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (unredacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. +Call recordings (unredacted) - Enable download button | CallRecordings.Unredacted.DownloadButton | Enables buttons to download call recordings when user is viewing the unredacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (unredacted)** permission, so they can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -246,2 +246,2 @@ Call recordings (unredacted) - Enable download button | CallRecordings.Unredact -This permission only controls the ability to view the download button. The user may still be able to download the contact recording without this permission if they have the **Call recordings (unredacted) - Access** permission. -Call recordings (redacted) - Enable download button | CallRecordings.Redacted.DownloadButton | Enables buttons to download call recordings when user is viewing the redacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (redacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. +This permission only controls the ability to view the download button. They might still be able to download the contact recording without this permission if they have the **Call recordings (unredacted) - Access** permission. +Call recordings (redacted) - Enable download button | CallRecordings.Redacted.DownloadButton | Enables buttons to download call recordings when user is viewing the redacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (redacted)** permission, so they can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -251,2 +251,2 @@ Call recordings (redacted) - Enable download button | CallRecordings.Redacted.D -This permission only controls the ability to view the download button. The user may still be able to download the contact recording without this permission if they have the **Call recordings (redacted) - Access** permission. -Contact transcripts (unredacted) - Enable download button | ContactTranscripts.Unredacted.DownloadButton | Enables buttons to download contact transcripts when user is viewing the unredacted transcript on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Contact transcripts (unredacted)** permission so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. +This permission only controls the ability to view the download button. They might still be able to download the contact recording without this permission if they have the **Call recordings (redacted) - Access** permission. +Contact transcripts (unredacted) - Enable download button | ContactTranscripts.Unredacted.DownloadButton | Enables buttons to download contact transcripts when user is viewing the unredacted transcript on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Contact transcripts (unredacted)** permission so they can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -256 +256 @@ Contact transcripts (unredacted) - Enable download button | ContactTranscripts. -This permission only controls the ability to view the download button. The user may still be able to download the contact transcript without this permission if they have the **Contact transcript (unredacted) - Access** permission. A button appears on the **Contact Search** and **Contact Details** pages to download unredacted transcripts for chat and email. +This permission only controls the ability to view the download button. They might still be able to download the contact transcript without this permission if they have the **Contact transcript (unredacted) - Access** permission. A button appears on the **Contact Search** and **Contact Details** pages to download unredacted transcripts for chat and email. @@ -266 +266 @@ Automated interaction voice (IVR) recordings (unredacted) - Access | AutomatedV -Automated interaction voice (IVR) recordings (unredacted) - Enable download button | AutomatedVoiceInteraction.Recordings.Unredacted.DownloadButton | Enables buttons to download and delete call recordings. The **Enable download button** permission is selected by default when you select the **Automated interaction voice (IVR) recordings** permission so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, the user needs the **Automated interaction voice (IVR) recordings (unredacted) - Access** permission. +Automated interaction voice (IVR) recordings (unredacted) - Enable download button | AutomatedVoiceInteraction.Recordings.Unredacted.DownloadButton | Enables buttons to download and delete call recordings. The **Enable download button** permission is selected by default when you select the **Automated interaction voice (IVR) recordings** permission so they can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, they need the **Automated interaction voice (IVR) recordings (unredacted) - Access** permission. @@ -315 +315 @@ You cannot access both the redacted and unredacted version of a conversation at -Recorded conversations - Enable download button | DownloadCallRecordings | Enables buttons on the Connect Customer admin website to download and delete call recordings. By default, the **Enable download button** permission is granted so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, the user needs permissions to access a **Recorded conversation (unredacted)**. +Recorded conversations - Enable download button | DownloadCallRecordings | Enables buttons on the Connect Customer admin website to download and delete call recordings. By default, the **Enable download button** permission is granted so they can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, they need permissions to access a **Recorded conversation (unredacted)**.