AWS connect documentation change
Summary
Added changelog entry for outbound campaigns permission updates and made minor grammatical improvements to existing entries.
Security assessment
Changes are documentation maintenance updates with no security content. The added changelog entry references permission changes but doesn't introduce new security documentation.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 1ffd55621..55d799049 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -13,0 +14 @@ Updated scheduling troubleshooting documentation for shift profile time zones| U +Updated outbound campaigns service-linked role policy| Added permissions for new outbound campaigns channels including web notifications, chat messages, WhatsApp through AWS End User Messaging Social, and SMS through Amazon Pinpoint SMS and Voice. Tightened resource scoping with `aws:ResourceAccount` conditions on most actions and removed legacy actions. For more information, see [Service-linked role permissions for outbound campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/connect-slr-outbound.html#slr-permissions-outbound).| May 26, 2026 @@ -137 +138 @@ Authenticate customers during a chat| You can use built-in capabilities for cust -Agent schedule data in Analytics data lake| Published schedules data is provided in the Analytics data lake, which allows you to generate reports and insights. From agent schedules data in the Analytics data lake, you can automate key operational use cases such as generating reports for paid and unpaid hours for payroll, generating summarized views of how many agents are scheduled to work and how many have time-off in a given time period. For more information, see [Scheduling data in Analytics data lake in Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/data-lake-scheduling.html).| December 17, 2024 +Agent schedule data in Analytics data lake| The Analytics data lake now includes published schedules data, which allows you to generate reports and insights. From agent schedules data in the Analytics data lake, you can automate key operational use cases such as generating reports for paid and unpaid hours for payroll, generating summarized views of how many agents are scheduled to work and how many have time-off in a given time period. For more information, see [Scheduling data in Analytics data lake in Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/data-lake-scheduling.html).| December 17, 2024 @@ -150 +151 @@ Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| -Record audio during IVR and other automated interactions| You can record audio when your customer engages with self-service interactive voice response (IVR) and other automated interactions. On the **Contact details** page, you can listen to the recording or review logs which includes information such as the bot transcription or touch-tone menu selection. Recording settings can be configured using the **Set recording and analytics behavior** block on the Connect Customer drag-and-drop workflow designer. For more information, see [Monitor automated interactions (IVR) in Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-automated-interaction-logs.html).| December 1, 2024 +Record audio during IVR and other automated interactions| You can record audio when your customer engages with self-service interactive voice response (IVR) and other automated interactions. On the **Contact details** page, you can listen to the recording or review logs which includes information such as the bot transcription or touch-tone menu selection. You can configure recording settings using the **Set recording and analytics behavior** block on the Connect Customer drag-and-drop workflow designer. For more information, see [Monitor automated interactions (IVR) in Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-automated-interaction-logs.html).| December 1, 2024