AWS connect documentation change
Summary
Clarified availability of published schedules data in Analytics data lake and rephrased instructions for configuring IVR recording settings
Security assessment
The first change emphasizes 'now includes' for schedules data without security implications. The second change maintains existing security features (pausing recordings for sensitive data) but only rephrases configuration instructions. No new security capabilities or vulnerability fixes were added.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 280b522f0..305479a59 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -1446 +1446 @@ For more information, see [Set up customer authentication](./customer-auth.html) -Published schedules data is provided in the Analytics data lake, which allows you to generate reports and insights. From agent schedules data in the Analytics data lake, you can automate key operational use cases such as generating reports for paid and unpaid hours for payroll, generating summarized views of how many agents are scheduled to work and how many have time-off in a given time period. +The Analytics data lake now includes published schedules data, which allows you to generate reports and insights. From agent schedules data in the Analytics data lake, you can automate key operational use cases such as generating reports for paid and unpaid hours for payroll, generating summarized views of how many agents are scheduled to work and how many have time-off in a given time period. @@ -1517 +1517 @@ For a list of new metrics included in this release, see [Connect Customer bot me -You can record audio when your customer engages with self-service interactive voice response (IVR) and other automated interactions. On the **Contact details** page, you can listen to the recording or review logs which includes information such as the bot transcription or touch-tone menu selection. Recording settings can be configured using the **Set recording and analytics behavior** block on the Connect Customer drag-and-drop workflow designer. This allows you to easily specify portions of the experience to record. For example, pausing and resuming recordings before and after sensitive exchanges, such as when a customer shares their credit card or social security number. These new capabilities make it easy for you to monitor and audit the quality of your self-service experiences or to record interactions for compliance or policy purposes. +You can record audio when your customer engages with self-service interactive voice response (IVR) and other automated interactions. On the **Contact details** page, you can listen to the recording or review logs which includes information such as the bot transcription or touch-tone menu selection. You can configure recording settings using the **Set recording and analytics behavior** block on the Connect Customer drag-and-drop workflow designer. This allows you to easily specify portions of the experience to record. For example, pausing and resuming recordings before and after sensitive exchanges, such as when a customer shares their credit card or social security number. These new capabilities make it easy for you to monitor and audit the quality of your self-service experiences or to record interactions for compliance or policy purposes.