AWS prescriptive-guidance documentation change
Summary
Updated navigation links, product terminology ('Connect Customer' to 'Amazon Connect'), and grammar fixes
Security assessment
Branding/naming standardization and grammatical corrections. No security controls, vulnerabilities, or security features added/modified.
Diff
diff --git a/prescriptive-guidance/latest/strategy-migration-connect/checklist.md b/prescriptive-guidance/latest/strategy-migration-connect/checklist.md index 8bce54b37..c3b8a8bea 100644 --- a//prescriptive-guidance/latest/strategy-migration-connect/checklist.md +++ b//prescriptive-guidance/latest/strategy-migration-connect/checklist.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Connect Customer](welcome.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Connect Customer](introduction.html) @@ -19 +19 @@ Use the following checklists to ensure that you complete important migration act - * If you’re using toll-free number service (TFNS): Verify that the service is ready to repoint to the Connect Customer queue phone number. This might be a self-service task or might require a ticket with the provider, so consider the lead time to complete this task. + * If you're using toll-free number service (TFNS): Verify that the service is ready to repoint to the Amazon Connect Customer queue phone number. This might be a self-service task or might require a ticket with the provider, so consider the lead time to complete this task. @@ -21 +21 @@ Use the following checklists to ensure that you complete important migration act - * If you’re porting the number to AWS; File a number porting request ticket well before the target go-live date. (See _Number porting_ in the [Best practices for migrations](./tech-considerations.html) section earlier in this guide.) + * If you're porting the number to AWS: File a number porting request ticket well before the target go-live date. (See _Number porting_ in the [Best practices for migrations](./tech-considerations.html) section earlier in this guide.) @@ -42 +42 @@ This activity might require its own change request (CR), which would be submitte - 1. Ensure that agents are logged in to Connect Customer and are available to receive and make calls and participate in chats. Supervisors and operators can check agent activity by using real-time reports on the Connect Customer dashboard. + 1. Ensure that agents are logged in to Amazon Connect and are available to receive and make calls and participate in chats. Supervisors and operators can check agent activity by using real-time reports on the Amazon Connect dashboard. @@ -58 +58 @@ The PGLS team works alongside the BAU support teams. - 7. Review real-time metrics on the Connect Customer dashboard to verify the following: + 7. Review real-time metrics on the Amazon Connect dashboard to verify the following: