AWS sms-voice documentation change
Summary
Updated support case instructions by changing 'open a support case' to 'open a technical support case' and added links to support documentation for multiple rejection reasons.
Security assessment
The changes only modify support procedures and add reference links without addressing vulnerabilities, security controls, or threat mitigation. No evidence of security incident remediation or new security features.
Diff
diff --git a/sms-voice/latest/userguide/registration-help-rejection-troubleshooting.md b/sms-voice/latest/userguide/registration-help-rejection-troubleshooting.md index ef3d7ea5a..361de3ab4 100644 --- a//sms-voice/latest/userguide/registration-help-rejection-troubleshooting.md +++ b//sms-voice/latest/userguide/registration-help-rejection-troubleshooting.md @@ -26,2 +26,2 @@ Brand multi-use | `BRAND_MULTI_USE` | The same Employer Identification Number (E -Non-compliant brand affiliation | `BRAND_NON_COMPLIANT_SWEEPSTAKES` | Brand or website references lead generation, affiliate marketing, gambling, illegal substances, third-party job boards, sweepstakes, or SHAFT content prohibited by mobile operators. | Remove prohibited content associations from your brand and website. If the rejection specifies content that does not apply to your business, open a support case. | Depends on content -Non-compliant brand affiliation: high-risk financial | `BRAND_NON_COMPLIANT_HIGH_RISK_FINANCIAL` | Brand or website references high-risk financial services such as payday loans, short-term high-interest loans, third-party loan solicitation, cryptocurrency, or stocks and investing platforms. | Not eligible for resubmission under A2P 10DLC. If you believe this is in error, open a support case. | No +Non-compliant brand affiliation | `BRAND_NON_COMPLIANT_SWEEPSTAKES` | Brand or website references lead generation, affiliate marketing, gambling, illegal substances, third-party job boards, sweepstakes, or SHAFT content prohibited by mobile operators. | Remove prohibited content associations from your brand and website. If the rejection specifies content that does not apply to your business, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | Depends on content +Non-compliant brand affiliation: high-risk financial | `BRAND_NON_COMPLIANT_HIGH_RISK_FINANCIAL` | Brand or website references high-risk financial services such as payday loans, short-term high-interest loans, third-party loan solicitation, cryptocurrency, or stocks and investing platforms. | Not eligible for resubmission under A2P 10DLC. If you believe this is in error, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | No @@ -29 +29 @@ Invalid brand phone number | `BRAND_PHONE_NUMBER_INVALID_OR_MISSING` | The brand -Spam or phishing association | `SPAM_OR_PHISHING_ASSOCIATION` | The campaign's phone number, business, traffic, or marketing has been flagged as spam or phishing, or the privacy policy indicates opt-in consent is shared with third parties. | Not eligible for resubmission. If you believe this is in error, open a support case. | No +Spam or phishing association | `SPAM_OR_PHISHING_ASSOCIATION` | The campaign's phone number, business, traffic, or marketing has been flagged as spam or phishing, or the privacy policy indicates opt-in consent is shared with third parties. | Not eligible for resubmission. If you believe this is in error, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | No @@ -95 +95 @@ Website contains only a form | `BRAND_URL_FORM_ONLY` | The website contains only -High-risk domain reputation | `BRAND_URL_HIGH_RISK_DOMAIN` | The campaign website or URL has a poor domain reputation or is flagged in threat intelligence databases. | Not eligible for resubmission. Check your domain reputation using publicly available tools (such as Google Safe Browsing or VirusTotal) and remediate issues before registering a new campaign. If you believe this is in error, open a support case. | No +High-risk domain reputation | `BRAND_URL_HIGH_RISK_DOMAIN` | The campaign website or URL has a poor domain reputation or is flagged in threat intelligence databases. | Not eligible for resubmission. Check your domain reputation using publicly available tools (such as Google Safe Browsing or VirusTotal) and remediate issues before registering a new campaign. If you believe this is in error, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | No @@ -174 +174 @@ Campaign non-compliant content: gambling. | `CAMPAIGN_NON_COMPLIANT_CONTENT_GAMB -Campaign non-compliant content: high-risk financial | `CAMPAIGN_NON_COMPLIANT_CONTENT_HIGH_RISK_FINANCIAL` | Message content involves high-risk financial services (payday loans, short-term high-interest loans, third-party loan solicitation, student loans, cryptocurrency, stocks, debt collection, debt consolidation, debt reduction, or credit repair). | Not eligible for resubmission. If you believe this is in error, open a support case. | No +Campaign non-compliant content: high-risk financial | `CAMPAIGN_NON_COMPLIANT_CONTENT_HIGH_RISK_FINANCIAL` | Message content involves high-risk financial services (payday loans, short-term high-interest loans, third-party loan solicitation, student loans, cryptocurrency, stocks, debt collection, debt consolidation, debt reduction, or credit repair). | Not eligible for resubmission. If you believe this is in error, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | No @@ -177 +177 @@ Campaign non-compliant content: third party job boards. | `CAMPAIGN_NON_COMPLIAN -Campaign non-compliant content: SHAFT | `CAMPAIGN_NON_COMPLIANT_CONTENT_SHAFT` | Message content involves SHAFT content (sex, hate, alcohol, firearms, tobacco/vape) or marijuana/CBD. | Not eligible for resubmission. If you believe this is in error, open a support case. | No +Campaign non-compliant content: SHAFT | `CAMPAIGN_NON_COMPLIANT_CONTENT_SHAFT` | Message content involves SHAFT content (sex, hate, alcohol, firearms, tobacco/vape) or marijuana/CBD. | Not eligible for resubmission. If you believe this is in error, open a technical support case. See [Get help with registration issues through Support](./registrations-request-support.html). | No @@ -195 +195 @@ Non-compliant message samples: sweepstakes | `SAMPLE_MESSAGE_NON_COMPLIANT_CONTE -Campaign suspended | `REGISTRATION_SUSPENDED_BY_MNO` | Your campaign and associated origination entities have been suspended by a downstream partner or mobile carrier. | Open a support case for assistance in restoring your registration. | No +Campaign suspended | `REGISTRATION_SUSPENDED_BY_MNO` | Your campaign and associated origination entities have been suspended by a downstream partner or mobile carrier. | Open a technical support case for assistance in restoring your registration. See [Get help with registration issues through Support](./registrations-request-support.html). | No