AWS connect documentation change
Summary
Updated documentation to include WhatsApp and web notification delivery modes across multiple metrics, corrected 'Compliant' to 'Complaint', added references to event type documentation, and extended availability dates for new delivery modes.
Security assessment
Changes involve expanding supported delivery modes (WhatsApp/web notifications) and clarifying documentation links/metric definitions. No references to vulnerabilities, security incidents, or security features were added. Updates focus on feature enhancements and data availability timelines without security implications.
Diff
diff --git a/connect/latest/adminguide/outbound-campaign-metrics.md b/connect/latest/adminguide/outbound-campaign-metrics.md index c9fcc6558..c2006784f 100644 --- a//connect/latest/adminguide/outbound-campaign-metrics.md +++ b//connect/latest/adminguide/outbound-campaign-metrics.md @@ -139 +139 @@ This metric measures the percentage of outbound campaign calls that were connect -This metric counts the outbound campaign interactions after a successful delivery attempt. Example interactions include `Open`, `Click`, and `Compliant`. +This metric counts the outbound campaign interactions after a successful delivery attempt. Example interactions include `Open`, `Click`, and `Complaint`. @@ -159 +159 @@ This metric counts the outbound campaign interactions after a successful deliver - * This metric is available only for outbound campaigns that use the email delivery mode. + * This metric is available only for outbound campaigns that use the email, WhatsApp, and web notification delivery modes. @@ -161 +161,3 @@ This metric counts the outbound campaign interactions after a successful deliver - * Data for this metric is available starting from November 6, 2024 0:00:00 GMT. + * For more details on the interaction event values, see campaign_event_type under [Outbound Campaign Events](https://docs.aws.amazon.com/connect/latest/adminguide/data-lake.html#campaign-events) in the Data Lake documentation. + + * Data for this metric is available starting from November 6, 2024 0:00:00 GMT for the Email delivery mode, December 2, 2025 0:00:00 GMT for the WhatsApp delivery mode, and May 28, 2026 0:00:00 GMT for the web notification delivery mode. @@ -204 +206 @@ This metric measures the percentage of outbound campaign recipients attempted fo -This metric counts the outbound campaign send requests sent by Connect Customer for delivery. A campaign send request represents a send attempt made to reach out to an recipient using email, SMS, or telephony delivery mode. +This metric counts the outbound campaign send requests sent by Connect Customer for delivery. A campaign send request represents a send attempt made to reach out to a recipient using the email, SMS, telephony, WhatsApp, or web notification delivery mode. @@ -264 +266 @@ This metric measures the count of outbound campaign send attempts that were excl -This metric measures the delivery outcome of a campaign outreach attempt. The count of outbound campaign contact outcomes from the Connect Customer dialer, or the count of outbound campaign email or SMS message outcomes that were successfully sent to Connect Customer to be delivered. +This metric measures the delivery outcome of a campaign outreach attempt. The count of outbound campaign contact outcomes from the Connect Customer dialer, or the count of outbound campaign email, SMS, WhatsApp, or web notification message outcomes that were successfully sent to Connect Customer to be delivered. @@ -286 +288,3 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co - * For details about telephony disposition definitions, see DisconnectReason for outbound campaigns and AnsweringMachineDetectionStatus in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). For details about email and SMS disposition definitions, see campaign_event_type in the [Outbound campaign events](./data-lake-outbound-campaigns-data.html#data-lake-oc-events) table. + * For details about telephony disposition definitions, see DisconnectReason for outbound campaigns and AnsweringMachineDetectionStatus in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). + + * For details about email, SMS, WhatsApp, and web notification disposition definitions, see campaign_event_type in the [Outbound campaign events](./data-lake-outbound-campaigns-data.html#data-lake-oc-events) table. @@ -288 +292 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co - * Data for this metric is available starting from June 25, 2024 0:00:00 GMT for the Telephony delivery mode and November 6, 2024 0:00:00 GMT for the Email and SMS delivery modes. + * Data for this metric is available starting from June 25, 2024 0:00:00 GMT for the Telephony delivery mode, November 6, 2024 0:00:00 GMT for the Email and SMS delivery modes, December 2, 2025 0:00:00 GMT for the WhatsApp delivery mode, and May 28, 2026 0:00:00 GMT for the web notification delivery mode. @@ -295 +299 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co -This metric measures the percentage of each delivery outcome from a campaign outreach. The percent of call classification by answering machine detection or disconnect reason from outbound campaign contacts executed by the Connect Customer dialer, or the percent of outbound campaign email or SMS message outcomes that was successfully sent to Connect Customer to be delivered. +This metric measures the percentage of each delivery outcome from a campaign outreach. The percent of call classification by answering machine detection or disconnect reason from outbound campaign contacts executed by the Connect Customer dialer, or the percent of outbound campaign email, SMS, WhatsApp, or web notification message outcomes that were successfully sent to Connect Customer to be delivered. @@ -319 +323,5 @@ This metric measures the percentage of each delivery outcome from a campaign out - * Data for this metric is available starting from June 25, 2024 0:00:00 GMT for the Telephony delivery mode and November 6, 2024 0:00:00 GMT for the Email and SMS delivery modes. + * For details about telephony disposition definitions, see DisconnectReason for outbound campaigns and AnsweringMachineDetectionStatus in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). + + * For details about email, SMS, WhatsApp, and web notification disposition definitions, see campaign_event_type in the [Outbound campaign events](./data-lake-outbound-campaigns-data.html#data-lake-oc-events) table. + + * Data for this metric is available starting from June 25, 2024 0:00:00 GMT for the Telephony delivery mode, November 6, 2024 0:00:00 GMT for the Email and SMS delivery modes, December 2, 2025 0:00:00 GMT for the WhatsApp delivery mode, and May 28, 2026 0:00:00 GMT for the web notification delivery mode.