AWS sms-voice documentation change
Summary
Restructured documentation for Australia sender ID registration, adding FAQs, clarifying requirements, and reorganizing content. Removed step-by-step form instructions and added sections for document requirements, common denial reasons, processing times, and registration confirmation details.
Security assessment
Changes focus on regulatory compliance (ACMA requirements) and user guidance improvements. No evidence of addressing security vulnerabilities, exploits, or incidents. Content clarifies documentation requirements and registration processes without introducing security features or patching weaknesses.
Diff
diff --git a/sms-voice/latest/userguide/registrations-australia.md b/sms-voice/latest/userguide/registrations-australia.md index d2a6e5994..3660f6d89 100644 --- a//sms-voice/latest/userguide/registrations-australia.md +++ b//sms-voice/latest/userguide/registrations-australia.md @@ -7 +7 @@ -Guidance for Australia sender ID registrationConfirming your ACMA registration status +Before you beginGuidance for Australia sender ID registrationConfirming your ACMA registration statusAustralia sender ID registration frequently asked questions @@ -15,83 +15 @@ Follow these directions to register your sender ID in Australia. -## Guidance for Australia sender ID registration - -The documentation and identity requirements on the registration form are required to satisfy ACMA's sender ID verification process. The following guidance addresses common questions about these requirements. - -### When is a Letter of Authorization (LOA) required? - -An LOA is _only_ required when the authorized representative listed on the registration form does **not** appear as a contact on the company's official business registry extract (ABN extract). If the authorized representative matches a contact already listed on the ABN extract, no LOA is needed. - -###### Important - -**Common reason for denial:** The most common reason registrations are denied is that the person listed as the authorized representative cannot be verified against the company's business registry. To avoid this: - - * Ensure the authorized representative is listed as a Director, Officer, or authorized contact on your official ABN extract. - - * If they are **not** listed, you must provide a signed Letter of Authorization from a listed Director or Officer authorizing that person to act on behalf of the company. - - - - -### What to submit as company registration documentation - -For most companies, an ASIC extract (for Australian companies) or your country's equivalent business registration document is sufficient. - -**For Australian government entities** that are not ASIC-registered, follow these steps to obtain your ABR documentation: - - 1. Navigate to the [Australian Business Register](https://abr.gov.au). - - 2. Under **Online Services** , select **Update your ABN details**. - - 3. Log in using your myID app credentials. - - 4. Select **Update ABN record** to view non-public ABR information. - - 5. Choose the **Contacts** tab. - - 6. Take a screenshot of the information in that tab. This shows the authorized contacts for your ABN. - - 7. Submit this screenshot as the **Company registration documentation** attachment on the registration form. - - - - -This screenshot serves as proof that the authorized representative is listed on the business registry. If the authorized representative appears in the **Contacts** tab, no separate LOA is needed. - -### Processing times - -Typical estimated completion time is 2 weeks from successful submission. Processing times may vary during high-volume periods, particularly as the ACMA SMS Sender ID Register enforcement date (July 1, 2026) approaches. - - 1. Open the AWS End User Messaging SMS console at [https://console.aws.amazon.com/sms-voice/](https://console.aws.amazon.com/sms-voice/). - - 2. In the navigation pane, under **Registrations** , choose **Create registration**. - -###### Note - -If you already created a registration when requesting the origination identity then you should use that registration form. - -For **Registration form name** enter a friendly name. - -Choose **Next**. - - 3. In the **Sender ID info** section, enter the following: - - * For **Sender ID** , enter the sender ID to request. The sender ID must be between 3 and 11 alphanumeric characters. For more information on sender ID formatting rules, see [Considerations for a sender ID](./sender-id.html#sender-id-considerations) - - * For **Sender ID description – optional** you can add more details about the connection between the requested sender ID and company name. - - * For **Proof of sender ID connection – optional** , if the connection between your company name and this sender ID is not obvious, then you are required to provide evidence of your intellectual property rights to the brand. Valid upload file types are PDF, PNG, and JPEG with a maximum file size of 500KB. - -Choose **Next**. - - 4. In the **Australia specific info** section, enter the following: - - * For **Australian Business Number (ABN)** , enter your 11-digit Australian Business Number as registered with the Australian Business Register (ABR). If you do not have an ABN, enter your international business registration number. - - * For **Entity type** , select the entity type that matches your registration. Options include: Individual, Body corporate, Corporation sole, Body politic, Government entity, Partnership, Unincorporated association, Trust, and Superannuation fund. - - * For **Authorized representative first name** and **Authorized representative last name** , enter the full name of the authorized representative for this registration. This person must be a Director or Officer listed on your business registry, or you must provide a letter of authorization. - - * For **Authorized representative email** , enter the corporate email address of the authorized representative. Freemail addresses (such as Gmail or Yahoo) are not accepted. - - * For **Authorized representative phone number** , enter the phone number of the authorized representative. - - * For **Global headquarters country** (optional), select the country where your company's global headquarters is located, if different from your business address. +## Before you begin @@ -99 +17 @@ Choose **Next**. - * For **Government-issued photo ID** , upload a government-issued photo ID of the authorized representative (such as a driver's license or passport). This is required for ACMA verification. Valid upload file types are PDF, PNG, and JPEG with a maximum file size of 500KB. +To satisfy ACMA's verification process, your registration must establish three things. Have the supporting evidence for each ready before you start: @@ -101 +19 @@ Choose **Next**. - * For **Letter of authorization** (optional), if your authorized representative is not listed as a Director or Officer on your Australian business registry (ABR), download, complete, and attach the [letter of authorization](samples/Australia_SenderId_LetterOfAuthorization.zip). Valid upload file types are PDF, PNG, and JPEG with a maximum file size of 500KB. If your authorized representative is also listed on your Australian business registry (ABR), this LOA is not required. For more information, see When is a Letter of Authorization (LOA) required?. + * **Business or entity verification** – proof of the legal entity that owns the sender ID, such as an ASIC company extract for Australian companies or the equivalent business registry document. @@ -103 +21 @@ Choose **Next**. - * For **Company registration documentation** , provide a copy of your company's registration documentation showing officers and directors (for example, an ASIC company extract for Australian entities, or equivalent documentation for international entities). Valid upload file types are PDF, PNG, and JPEG with a maximum file size of 500KB. For more information, see What to submit as company registration documentation. + * **Authorized representative verification** – a person authorized to act for the entity, verified with a government-issued photo ID and, where required, a Letter of Authorization. @@ -105 +23 @@ Choose **Next**. - * For **Proof of sender ID connection** , provide evidence of your intellectual property rights to the sender ID (for example, business registration, trademark certificate, or domain certification). Valid upload file types are PDF, PNG, and JPEG with a maximum file size of 500KB. + * **Sender ID use-case verification** – evidence that the sender ID matches your business name or brand. @@ -107 +24,0 @@ Choose **Next**. -Choose **Next**. @@ -109 +25,0 @@ Choose **Next**. - 5. In the **Company info** section, enter the following: @@ -111 +26,0 @@ Choose **Next**. - * For **Company Name** , enter the name of your company. @@ -113 +28 @@ Choose **Next**. - * For **Company identification number** , enter the identification number of your company. For Australian entities, provide your Australian Business Number (ABN). For international entities, provide your business/trade license number, VAT number, or other legal identification number. +The next section describes exactly what to provide for each attachment and the most common reasons registrations are denied. @@ -115 +30 @@ Choose **Next**. - * For **Doing Business As (DBA)** , enter your DBA or brand name if different from the legal name of your company. +## Guidance for Australia sender ID registration @@ -117 +32 @@ Choose **Next**. - * For **Company website** , enter the URL for your company's website. +The documentation and identity requirements on the registration form are required to satisfy ACMA's sender ID verification process. The following guidance addresses the most common questions about these requirements. @@ -119 +34 @@ Choose **Next**. -Choose **Next**. +### Document requirements and common reasons for denial @@ -121 +36 @@ Choose **Next**. - 6. In the **Company address** section, enter the following: +The following requirements apply to each document and identity attachment on the registration form. Most denials are caused by avoidable mismatches between these attachments. Review each item before submitting. @@ -123 +38 @@ Choose **Next**. - * For **Address 1** , enter the street address of your corporate headquarters. +Government-issued photo ID @@ -125 +39,0 @@ Choose **Next**. - * For **Address 2 - optional** , if needed enter suite number of your corporate headquarters. @@ -127 +41 @@ Choose **Next**. - * For **City** , enter the city of your corporate headquarters. +Must be a current, unexpired government photo ID (driver's license or passport) belonging to the _authorized representative named on the registration form_. The name on the ID must match the authorized representative's first and last name exactly. If the ID has information on both sides (for example, an Australian driver's license), include both sides. The image must be legible. @@ -129 +43 @@ Choose **Next**. - * For **State/Province** , enter the state of your corporate headquarters. +**Common reasons for denial:** the ID belongs to a different person than the named authorized representative; the name does not match the form; the ID is expired; the image is cropped, blurred, or missing a required side. @@ -131 +45 @@ Choose **Next**. - * For **Postal code** , enter the Postal/Zip code of your corporate headquarters. +Letter of authorization (LOA) @@ -133 +46,0 @@ Choose **Next**. - * For **Country** , enter the two digit ISO country code. @@ -135 +48 @@ Choose **Next**. -Choose **Next**. +An LOA is required _only_ when the authorized representative is not listed on the company registration documentation. If the authorized representative matches a contact already listed on that documentation, no LOA is needed. @@ -137 +50 @@ Choose **Next**. - 7. In the **Contact info** section, enter the following: +When an LOA is required, use the current template linked on the registration form. The LOA must be signed by a person who is listed as a director, officer, or company secretary on the company registration documentation, and it must explicitly name the sender ID (or sender IDs) being registered. The authorized representative named in the LOA must match the authorized representative on the registration form. @@ -139 +52 @@ Choose **Next**. - * For **Contact Email** , enter the email address of the person who will be your business's point of contact. +**Common reasons for denial:** an outdated LOA template; the signer is not listed on the company registration documentation; the LOA does not name the specific sender ID; the representative on the LOA does not match the form. A company secretary is an officer for this purpose and is an acceptable signer. @@ -141 +54 @@ Choose **Next**. - * For **Contact Phone Number** , enter the phone number of the person who will be your business's point of contact. +Company registration documentation @@ -143 +55,0 @@ Choose **Next**. -Choose **Next**. @@ -145 +57 @@ Choose **Next**. - 8. In **Messaging Use Case** , do the following: +For Australian companies, provide a current ASIC company extract or annual company statement that lists the entity's directors and officers. The legal entity name on the extract must match the company name on the registration form and the ABN. For a trust, provide the extract for the corporate trustee. For international entities, provide the equivalent official business registry extract from the country of incorporation. @@ -147 +59 @@ Choose **Next**. - * For **Use case category** , choose one of the following use case types: +**For Australian government entities** that are not ASIC-registered, follow these steps to obtain your ABR documentation: @@ -149 +61 @@ Choose **Next**. - * **One-time passwords** – Use this for sending a user a one time password. + 1. Navigate to the [Australian Business Register](https://abr.gov.au). @@ -151 +63 @@ Choose **Next**. - * **Purchase or delivery notifications** – Use this if you only intend to send your users important notifications. + 2. Under **Online Services** , select **Update your ABN details**. @@ -153 +65 @@ Choose **Next**. - * **Public service announcements** – An informational message that is meant to raise the audience's awareness about an important issue. + 3. Log in using your myID app credentials. @@ -155 +67 @@ Choose **Next**. - * **Polling and surveys** – Use this to poll users on their preferences. + 4. Select **Update ABN record** to view non-public ABR information. @@ -157 +69 @@ Choose **Next**. - * **Info on demand** – This is for sending users messages after they have sent a request. + 5. Choose the **Contacts** tab. @@ -159 +71 @@ Choose **Next**. - * **Promotions and Marketing** – Use this if you only intend to send marketing messages to your users. + 6. Take a screenshot of the information in that tab. This shows the authorized contacts for your ABN. @@ -161 +73 @@ Choose **Next**. - * **Other** – Use this if your use case doesn't fall into any other category. Be sure that you fill out the **Use case details** for this option. + 7. Submit this screenshot as the **Company registration documentation** attachment on the registration form. @@ -163 +74,0 @@ Choose **Next**. - * Complete **Use case description** to provide additional context to the selected **Use case category**. @@ -165 +75,0 @@ Choose **Next**. - * For **Monthly SMS Volume** , choose the number of SMS messages that will be each month. @@ -167 +76,0 @@ Choose **Next**. - * For **Opt-in workflow description** , enter a description of how users consent to receive messages. The description has to be between 40 – 500 characters and must not contain leading or trailing spaces. For example, by filling out an online form on your website. @@ -169 +78 @@ Choose **Next**. -Your **Opt-in workflow description** should include the following: +This screenshot serves as proof that the authorized representative is listed on the business registry. If the authorized representative appears in the **Contacts** tab, no separate LOA is needed. @@ -171 +80 @@ Your **Opt-in workflow description** should include the following: - * Program or product description +**Common reasons for denial:** the document does not show directors or officers (for example, a simple ABN lookup instead of a full company extract); only the first page of the ASIC extract is included rather than the complete extract that lists directors and officers; the entity name does not match the form or the ABN; the extract is for a related but different legal entity than the one being registered. @@ -173 +82 @@ Your **Opt-in workflow description** should include the following: - * Identify your organization and service being represented in the initial message sent to your end users +Proof of sender ID connection @@ -175 +83,0 @@ Your **Opt-in workflow description** should include the following: - * Clear and thorough information about how your end-users opt-in to your SMS service and any associated fees or charges @@ -177 +85 @@ Your **Opt-in workflow description** should include the following: