AWS connect documentation change
Summary
Updated apostrophe usage from curly apostrophes (’) to straight apostrophes (') throughout the document history entries
Security assessment
The changes are purely cosmetic punctuation updates without any modifications to security content, permissions, or vulnerability references. No security features were added or modified.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 45471cbe3..1ffd55621 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -50 +50 @@ Generative AI-powered email conversation overviews and suggested responses| Conn -Connect Customer makes it easier to get customer input on outbound calls| Connect Customer supports [Get customer input](https://docs.aws.amazon.com/connect/latest/adminguide/get-customer-input.html) and [Store customer input](https://docs.aws.amazon.com/connect/latest/adminguide/store-customer-input.html) flow blocks for outbound voice whisper flows. The **Get customer input block** allows a prompt to be played to a customer on an outbound call after they answer the call but before they are connected with an agent, and the customer’s response can be collected through either DTMF input or by using an Amazon Lex bot. | October 2, 2025 +Connect Customer makes it easier to get customer input on outbound calls| Connect Customer supports [Get customer input](https://docs.aws.amazon.com/connect/latest/adminguide/get-customer-input.html) and [Store customer input](https://docs.aws.amazon.com/connect/latest/adminguide/store-customer-input.html) flow blocks for outbound voice whisper flows. The **Get customer input block** allows a prompt to be played to a customer on an outbound call after they answer the call but before they are connected with an agent, and the customer's response can be collected through either DTMF input or by using an Amazon Lex bot. | October 2, 2025 @@ -73 +73 @@ Added topic on troubleshooting Connect AI agents self-service issues| For more i -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Connect Customer Customer Profiles permissions. Also, added support for profile UploadJobs on all amazon-connect-* resources, and not just “upload-jobs” resources. For a description of the additional actions, see [Connect Customer updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| July 25, 2025 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Connect Customer Customer Profiles permissions. Also, added support for profile UploadJobs on all amazon-connect-* resources, and not just "upload-jobs" resources. For a description of the additional actions, see [Connect Customer updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| July 25, 2025 @@ -166 +166 @@ Updated AmazonConnectCampaignsServiceLinkedRolePolicy service-linked role manage -Connect Customer offers personalized and proactive engagement capabilities| Connect Customer offers a set of capabilities to help you proactively address customer needs before they become potential issues, enabling better customer outcomes. You can initiate proactive outbound communications for real-time service updates, promotional offers, product usage tips, and appointment reminders at just the right moments throughout your customer’s experience from the right channel. For more information, see [Set up customer segments in Connect Customer Customer Profiles](https://docs.aws.amazon.com/connect/latest/adminguide/segmentation-admin-website.html) and [Set up Amazon Connect outbound campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/enable-outbound-campaigns.html).| November 18, 2024 +Connect Customer offers personalized and proactive engagement capabilities| Connect Customer offers a set of capabilities to help you proactively address customer needs before they become potential issues, enabling better customer outcomes. You can initiate proactive outbound communications for real-time service updates, promotional offers, product usage tips, and appointment reminders at just the right moments throughout your customer's experience from the right channel. For more information, see [Set up customer segments in Connect Customer Customer Profiles](https://docs.aws.amazon.com/connect/latest/adminguide/segmentation-admin-website.html) and [Set up Amazon Connect outbound campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/enable-outbound-campaigns.html).| November 18, 2024 @@ -193 +193 @@ Guidance on troubleshooting audio quality issues| Published a topic on how to tr -Connect Customer supports audio optimization for Amazon WorkSpaces cloud desktops| You can deliver high-quality voice experiences in Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments. Connect Customer automatically optimizes audio by redirecting media from your agent’s local desktop to Connect Customer, simplifying the agent experience and improving audio quality by reducing network hops. For more information, see [Optimize Connect Customer audio for Amazon WorkSpaces cloud desktops](https://docs.aws.amazon.com/connect/latest/adminguide/using-ccp-vdi-workspaces.html).| August 5, 2024 +Connect Customer supports audio optimization for Amazon WorkSpaces cloud desktops| You can deliver high-quality voice experiences in Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments. Connect Customer automatically optimizes audio by redirecting media from your agent's local desktop to Connect Customer, simplifying the agent experience and improving audio quality by reducing network hops. For more information, see [Optimize Connect Customer audio for Amazon WorkSpaces cloud desktops](https://docs.aws.amazon.com/connect/latest/adminguide/using-ccp-vdi-workspaces.html).| August 5, 2024 @@ -230 +230 @@ Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| -UI builder for step-by-step guides| This feature allows you to create and manage the UI pages shown to agents in step-by-step guides. Using a drag-and-drop interface you are able to define static and dynamic content for the agent’s UI. This includes layouts, styles, and dynamic data, which enables you to control the look and feel of your agent’s experience. With this capability, you are able define what gets displayed in your agent’s UI during the step-by-step guided experience. For more information, see the [No-code UI builder](https://docs.aws.amazon.com/connect/latest/adminguide/no-code-ui-builder.html) documentation.| November 28, 2023 +UI builder for step-by-step guides| This feature allows you to create and manage the UI pages shown to agents in step-by-step guides. Using a drag-and-drop interface you are able to define static and dynamic content for the agent's UI. This includes layouts, styles, and dynamic data, which enables you to control the look and feel of your agent's experience. With this capability, you are able define what gets displayed in your agent's UI during the step-by-step guided experience. For more information, see the [No-code UI builder](https://docs.aws.amazon.com/connect/latest/adminguide/no-code-ui-builder.html) documentation.| November 28, 2023 @@ -272 +272 @@ Search for in-progress contacts| You can search for in-progress contacts on the -APIs to programmatically configure views in step-by-step guides| Connect Customer provides APIs to programmatically create and manage view resources used in step-by-step guides. View resources define what gets displayed in your agent’s UI during a step-by-step guide. For more information, see the [View resource](https://docs.aws.amazon.com/connect/latest/adminguide/view-resources-sg.html) documentation.| September 7, 2023 +APIs to programmatically configure views in step-by-step guides| Connect Customer provides APIs to programmatically create and manage view resources used in step-by-step guides. View resources define what gets displayed in your agent's UI during a step-by-step guide. For more information, see the [View resource](https://docs.aws.amazon.com/connect/latest/adminguide/view-resources-sg.html) documentation.| September 7, 2023 @@ -320 +320 @@ Update to Set Voice ID block| Updated the [Set Voice ID block](https://docs.aws. -Added Cross-channel concurrency| You can configure an agent’s routing profile to receive contacts from multiple channels at the same time. For example, while an agent is on a voice contact, they can be offered contacts from any other channels enabled in the routing profile, such as chats and tasks. For more information, see [Create a routing profile](https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html). Also see the [CrossChannelBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/API_CrossChannelBehavior.html) API. | April 10, 2023 +Added Cross-channel concurrency| You can configure an agent's routing profile to receive contacts from multiple channels at the same time. For example, while an agent is on a voice contact, they can be offered contacts from any other channels enabled in the routing profile, such as chats and tasks. For more information, see [Create a routing profile](https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html). Also see the [CrossChannelBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/API_CrossChannelBehavior.html) API. | April 10, 2023 @@ -339 +339 @@ Added CONTACT_EVALUATIONS to ResourceType| In the _Connect Customer API Referenc -Added support to provide visibility into an agent’s next activity| You can view an agent’s next activity in the real-time metrics agent table in the Connect Customer real-time metrics UI and by using the public API. For more information, see the [NextStatus API reference](https://docs.aws.amazon.com/connect/latest/APIReference/API_UserData.html#connect-Type-UserData-NextStatus).| February 17, 2023 +Added support to provide visibility into an agent's next activity| You can view an agent's next activity in the real-time metrics agent table in the Connect Customer real-time metrics UI and by using the public API. For more information, see the [NextStatus API reference](https://docs.aws.amazon.com/connect/latest/APIReference/API_UserData.html#connect-Type-UserData-NextStatus).| February 17, 2023