AWS connect documentation change
Summary
Added June 2026 release notes section describing new 'Interrupt agent' flow block feature
Security assessment
New feature documentation for contact routing override capability. No security vulnerabilities addressed or security features documented.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 94fe309a4..0d68981ef 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -7 +7 @@ -May 2026 UpdatesApril 2026 UpdatesMarch 2026 UpdatesFebruary 2026 UpdatesJanuary 2026 UpdatesDecember 2025 UpdatesNovember 2025 UpdatesOctober 2025 UpdatesSeptember 2025 UpdatesAugust 2025 UpdatesJuly 2025 UpdatesJune 2025 UpdatesMay 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +June 2026 UpdatesMay 2026 UpdatesApril 2026 UpdatesMarch 2026 UpdatesFebruary 2026 UpdatesJanuary 2026 UpdatesDecember 2025 UpdatesNovember 2025 UpdatesOctober 2025 UpdatesSeptember 2025 UpdatesAugust 2025 UpdatesJuly 2025 UpdatesJune 2025 UpdatesMay 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -12,0 +13,8 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +## June 2026 Updates + +### New flow block: Interrupt agent + +Connect Customer now supports the ability to interrupt an agent with a contact, overriding their usual routing configuration to offer them a contact even if they are at maximum concurrency or in a custom status. For example, an agent may be waiting for a time-sensitive callback on their personal extension while taking customer service calls in the meantime. When that urgent call comes in, it can now ring the agent even if the agent is currently already on another call, so the agent can decide whether to put the first caller on hold to pick up the callback as well. + +For more information, see [Interrupt agent](./interrupt-agent.html). +