AWS wickr documentation change
Summary
Updated prerequisites with enhanced verification steps including product selection, client version checks, authentication methods, credential storage, and network requirements.
Security assessment
The change adds security documentation by explicitly requiring users to 'save passwords and recovery keys in a secure location' and verify authentication methods. This promotes security best practices but doesn't address a specific vulnerability.
Diff
diff --git a/wickr/latest/adminguide/troubleshoot-general.md b/wickr/latest/adminguide/troubleshoot-general.md index a173cce8d..017fbcdcf 100644 --- a//wickr/latest/adminguide/troubleshoot-general.md +++ b//wickr/latest/adminguide/troubleshoot-general.md @@ -7 +7 @@ -PrerequisitesCollect diagnostic informationCommon error messages +Before you beginCollect diagnostic informationCommon error messages @@ -13 +13 @@ This guide documents the new AWS Wickr administration console, released on March -The following are troubleshooting tips to help you solve general issues for AWS Wickr. +The following are troubleshooting tips to help you solve general issues for AWS Wickr. If the steps in this section don't resolve your issue, open a case in the [AWS Support Center](https://console.aws.amazon.com/support/home). @@ -17 +17 @@ The following are troubleshooting tips to help you solve general issues for AWS - * Prerequisites + * Before you begin @@ -26 +26 @@ The following are troubleshooting tips to help you solve general issues for AWS -## Prerequisites +## Before you begin @@ -28 +28 @@ The following are troubleshooting tips to help you solve general issues for AWS -Before troubleshooting AWS Wickr issues, verify the following: +Verify the following before troubleshooting: @@ -30 +30 @@ Before troubleshooting AWS Wickr issues, verify the following: - * You are using AWS Wickr with a current, supported client version. + * You are using the correct Wickr product for your organization: **AWS Wickr** , **AWS WickrGov** (GovCloud), or **Wickr Enterprise** (self-hosted). If you're unsure, contact your network administrator. @@ -32 +32 @@ Before troubleshooting AWS Wickr issues, verify the following: - * Your device meets [ System requirements for AWS Wickr](https://docs.aws.amazon.com//wickr/latest/userguide/system-requirements.html). + * You are running a supported client version. AWS Wickr supports the current version and the previous 2–3 versions. To check your version, open Wickr and choose **Settings** , **About**. To update, see [Check for updates](https://docs.aws.amazon.com//wickr/latest/userguide/updates.html). @@ -34 +34,7 @@ Before troubleshooting AWS Wickr issues, verify the following: - * Your network allows required [ Ports and domains for your Wickr network](https://docs.aws.amazon.com//wickr/latest/adminguide/allow-list-ports-domains.html). + * You have the correct authentication method for your organization (SSO or non-SSO). + + * You have saved your user password and Wickr recovery key in a secure location. + + * Your network allows communication with required [Wickr domains and ports](https://docs.aws.amazon.com//wickr/latest/adminguide/allow-list-ports-domains.html). + + * Your device meets [system requirements](https://docs.aws.amazon.com//wickr/latest/userguide/system-requirements.html).