AWS quick documentation change
Summary
Added new troubleshooting section 'Sync run exceeds maximum runtime' explaining failure when syncs take over 14 days and resolution steps
Security assessment
The change addresses operational timeouts and performance scaling, not security vulnerabilities or exploits. No security mechanisms, vulnerabilities, or mitigations are mentioned.
Diff
diff --git a/quick/latest/userguide/troubleshooting-knowledge-bases.md b/quick/latest/userguide/troubleshooting-knowledge-bases.md index ad708f51a..3987409eb 100644 --- a//quick/latest/userguide/troubleshooting-knowledge-bases.md +++ b//quick/latest/userguide/troubleshooting-knowledge-bases.md @@ -7 +7 @@ -Documents don't appear in your knowledge baseRefresh job failsRefresh job completes with issuesRefresh job succeeds but no documents appearFile format issues during refreshAccess denied errorsACL validation errors +Documents don't appear in your knowledge baseRefresh job failsRefresh job completes with issuesRefresh job succeeds but no documents appearFile format issues during refreshAccess denied errorsACL validation errorsSync run exceeds maximum runtime @@ -186,0 +187,17 @@ If your sync report shows items with status **SKIPPED** and error type **VALIDAT +## Sync run exceeds maximum runtime + +If a sync run takes longer than 14 days, Amazon Quick ends the run with a status of **FAILED** and the message _Maximum sync time exceeded_. This typically happens when a knowledge base is configured to crawl more content than can be processed in a single run. + +**To resolve:** + + 1. Edit your knowledge base to reduce the volume of content per sync. Apply include or exclude filters, restrict the file types or folders being crawled, or split the content across multiple knowledge bases. + + 2. For web crawler data sources, consider using the Web Search feature instead if your goal is to chat with large public websites such as `wikipedia.org`. + + 3. Run the sync again after narrowing the scope. + + + + +For more information about this limit, see [Maximum sync duration](./knowledge-base-integrations.html#maximum-sync-duration). +