AWS connect documentation change

Service: connect · 2026-05-22 · Documentation low

File: connect/latest/adminguide/create-ai-prompts.md

Summary

Added instructions to remove assistant message prefill for specific AI models to ensure proper formatting

Security assessment

The change provides model-specific configuration instructions for AI prompts. There is no mention of security vulnerabilities, attacks, or weaknesses being addressed.

Diff

diff --git a/connect/latest/adminguide/create-ai-prompts.md b/connect/latest/adminguide/create-ai-prompts.md
index 70ffbd736..2ea5ff96d 100644
--- a//connect/latest/adminguide/create-ai-prompts.md
+++ b//connect/latest/adminguide/create-ai-prompts.md
@@ -100,0 +101,35 @@ The following image shows **us.amazon.nova-pro-v1:0 (Cross Region)(System Defaul
+### Remove the assistant message prefill for specific models
+
+The default AI prompt template includes an assistant message prefill at the end of the `messages` section. This prefill reinforces the response formatting of wrapping text in `<message>` tags that Connect Customer expects.
+
+###### Important
+
+If you choose one of the following models, you must remove the assistant message prefill from the template before you save the AI prompt.
+
+  * `us.anthropic.claude-sonnet-4-6`
+
+  * `eu.anthropic.claude-sonnet-4-6`
+
+  * `jp.anthropic.claude-sonnet-4-6`
+
+  * `au.anthropic.claude-sonnet-4-6`
+
+  * `global.anthropic.claude-sonnet-4-6`
+
+  * `openai.gpt-oss-20b-1:0`
+
+  * `openai.gpt-oss-120b-1:0`
+
+
+
+
+To remove the assistant message prefill, delete the following two lines from the `messages` section at the end of the template:
+    
+    
+      - role: assistant
+        content: <message>
+
+The rest of the `messages` section, including the `conversationHistory` entry, remains unchanged.
+
+For all other supported models, leave the template unchanged.
+