AWS connect documentation change
Summary
Renamed 'choose-to-call' to 'click-to-call' terminology in section header and content.
Security assessment
Purely cosmetic terminology update without security implications. The feature functionality (bypassing IVR authentication) remains unchanged.
Diff
diff --git a/connect/latest/adminguide/cost-optimization-bp.md b/connect/latest/adminguide/cost-optimization-bp.md index 5c1f82110..061f0f1d2 100644 --- a//connect/latest/adminguide/cost-optimization-bp.md +++ b//connect/latest/adminguide/cost-optimization-bp.md @@ -7 +7 @@ -Region selectionCallbacksStorageSelf-serviceChoose-to-callRedirect voice contacts to chatUse softphones instead of deskphonesResources +Region selectionCallbacksStorageSelf-serviceClick-to-callRedirect voice contacts to chatUse softphones instead of deskphonesResources @@ -33 +33 @@ Connect Customer’s pay-as-you-go pricing model can result in lower costs as co -## Choose-to-call +## Click-to-call @@ -35 +35 @@ Connect Customer’s pay-as-you-go pricing model can result in lower costs as co -You can use choose-to-call in Connect Customer to initiate a voice call using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API for authentication through web or mobile application to reduce call handle times and improve the quality of experience. With this approach, you’re able to offer your contact the ability to bypass IVR authentication, pass contextual information like URLs, recent web/mobile activity, and user data to your flows to create dynamic, personalized experiences. For example, a contact browsing your website to purchase an item or member of a financial institution who is already authenticated in the mobile app and wants to speak with an agent about a recent transaction. +You can use click-to-call in Connect Customer to initiate a voice call using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API for authentication through web or mobile application to reduce call handle times and improve the quality of experience. With this approach, you’re able to offer your contact the ability to bypass IVR authentication, pass contextual information like URLs, recent web/mobile activity, and user data to your flows to create dynamic, personalized experiences. For example, a contact browsing your website to purchase an item or member of a financial institution who is already authenticated in the mobile app and wants to speak with an agent about a recent transaction.