AWS connect documentation change
Summary
Replaced 'click' with 'choose' in UI interaction instructions
Security assessment
Changes are purely terminological (click→choose) without altering security functionality or addressing vulnerabilities. Maintains existing security controls around auditability of contact sampling bias.
Diff
diff --git a/connect/latest/adminguide/random-sampling-of-contacts-for-evaluation.md b/connect/latest/adminguide/random-sampling-of-contacts-for-evaluation.md index e25eecc6c..8c46ece4a 100644 --- a//connect/latest/adminguide/random-sampling-of-contacts-for-evaluation.md +++ b//connect/latest/adminguide/random-sampling-of-contacts-for-evaluation.md @@ -45 +45 @@ Connect Customer provides managers with a random sample of their agents’ conta - 5. Specify the sampling criteria, such as 5 contacts per agent and click **apply** to generate a sample. + 5. Specify the sampling criteria, such as 5 contacts per agent and choose **apply** to generate a sample. @@ -84 +84 @@ To retrieve the contact sample in the future, go to Contact Search and apply the -If you open an evaluation, it will indicate if contact sampling was used to create the evaluation. You can click **Yes** to audit the filter criteria used to generate the contact sample, ensuring that filters did not introduce any bias (e.g., negative customer sentiment) during the contact selection process. +If you open an evaluation, it will indicate if contact sampling was used to create the evaluation. You can choose **Yes** to audit the filter criteria used to generate the contact sample, ensuring that filters did not introduce any bias (e.g., negative customer sentiment) during the contact selection process.