AWS connect documentation change
Summary
Added chat message size limits table with channel-specific restrictions, updated message size references, increased rule limits for Natural Language conditions, and fixed typos
Security assessment
Documentation now includes explicit message size limits per communication channel (SMS, WhatsApp, Apple Messages, Chat) which helps prevent message-based attacks like DoS through oversized payloads. The increased Natural Language rule limits (15→100) improve operational security by allowing more complex content analysis rules. No specific vulnerability is addressed.
Diff
diff --git a/connect/latest/adminguide/feature-limits.md b/connect/latest/adminguide/feature-limits.md index b21c2aa6f..83d1f3df0 100644 --- a//connect/latest/adminguide/feature-limits.md +++ b//connect/latest/adminguide/feature-limits.md @@ -7 +7 @@ -Chat feature specificationsWhatsApp business messaging feature specificationsEmail feature specificationsTask feature specificationsForecasting, capacity planning, and schedulingIntegration association resourceConnect Customer Contact LensEvaluation formsConnect Customer Rules +Chat feature specificationsChat message size limits by channelWhatsApp business messaging feature specificationsEmail feature specificationsTask feature specificationsForecasting, capacity planning, and schedulingIntegration association resourceConnect Customer Contact LensEvaluation formsConnect Customer Rules @@ -20,0 +21,2 @@ The following tables list the various Connect Customer feature specifications. + * Chat message size limits by channel + @@ -113 +115 @@ Total duration per chat | Up to 7 days, including wait time -Characters per chat message | 1024 +Maximum message size | Varies by channel and direction. See Chat message size limits by channel. @@ -125,0 +128,22 @@ Administrators can configure up to 100 MB through the Connect Customer admin web +## Chat message size limits by channel + +The following table lists the maximum message size for each messaging channel, direction, and receiver. + +Messaging channel | Direction | Message initiator | Receiver | Limit +---|---|---|---|--- +SMS | Inbound | End customer | Agent or Lex (Connect) | 1,024 characters +Outbound | Agent or Lex bot (Connect) | End customer | 1,024 characters +WhatsApp | Inbound | End customer | Lex (Connect) | 1,024 characters +End customer | Agent | 4,096 characters +Outbound | Agent or Lex bot (Connect) | End customer | 4,096 characters +Apple Messages for Business | Inbound | End customer | Lex (Connect) | 1,024 characters +End customer | Agent | 4,096 characters +Outbound | Agent or Lex bot (Connect) | End customer | 4,096 characters +Chat | Inbound | End customer | Lex (Connect) | 1,024 characters +End customer | Agent | 16,384 bytes +Outbound | Agent or Lex bot (Connect) | End customer | 16,384 bytes + +###### Note + + _Agent_ includes human agents and AI agents created through custom participant. For more information, see [Customize chat flow experiences using custom participants](https://docs.aws.amazon.com/connect/latest/adminguide/chat-customize-flow.html). Amazon Lex bots have separate message size limits. + @@ -128 +152 @@ Administrators can configure up to 100 MB through the Connect Customer admin web -The following table ists the specifications for WhatsApp business messaging +The following table lists the specifications for WhatsApp business messaging @@ -250,2 +274,2 @@ Conditions in a rule | 20 -Rules with Natural Language condition for `OnPostCallAnalysisAvailable` event source | 15 -Rules with Natural Language condition for `OnPostChatAnalysisAvailable` event source | 15 +Rules with Natural Language condition for `OnPostCallAnalysisAvailable` event source | 100 +Rules with Natural Language condition for `OnPostChatAnalysisAvailable` event source | 100