AWS connect documentation change
Summary
Minor grammatical correction in simulation capabilities description
Security assessment
Change fixes a grammatical error ('in order to' → 'to') without modifying security content or addressing vulnerabilities. No security implications identified.
Diff
diff --git a/connect/latest/adminguide/testing-simulation-concepts.md b/connect/latest/adminguide/testing-simulation-concepts.md index 52a6e4d5d..8ae6b7ae2 100644 --- a//connect/latest/adminguide/testing-simulation-concepts.md +++ b//connect/latest/adminguide/testing-simulation-concepts.md @@ -11 +11 @@ Interaction groups -The traditional contact center simulation approaches rely on technical step IDs and transitions that are inconsistent with natural human interaction patterns, creating a disconnect in validation processes. Connect's simulation capabilities use an event-driven trigger response model that mirrors natural cause-and-effect reasoning patterns used by QA engineers and business testers. This approach removes the need to know every interaction that are programmed in order to test and validate the experience. Each test case is constructed as a sequence of observations paired with actions. Dependencies between observations are handled as transitions, creating a logical flow that matches human reasoning while maintaining technical precision. The following terms are used in the test case configuration: +The traditional contact center simulation approaches rely on technical step IDs and transitions that are inconsistent with natural human interaction patterns, creating a disconnect in validation processes. Connect's simulation capabilities use an event-driven trigger response model that mirrors natural cause-and-effect reasoning patterns used by QA engineers and business testers. This approach removes the need to know every interaction that are programmed to test and validate the experience. Each test case is constructed as a sequence of observations paired with actions. Dependencies between observations are handled as transitions, creating a logical flow that matches human reasoning while maintaining technical precision. The following terms are used in the test case configuration: