AWS workspaces documentation change
Summary
Renamed all instances of 'Amazon Connect' to 'Connect Customer' throughout the document, including feature names, section headers, and configuration steps
Security assessment
The changes are purely branding/nomenclature updates without altering security functionality. The security mention ('enhance security') remains unchanged from previous version. No vulnerability fixes or security improvements are introduced.
Diff
diff --git a/workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.md b/workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.md index 917a3c36c..ed6a0d073 100644 --- a//workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.md +++ b//workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.md @@ -7 +7 @@ -RequirementsEnable Amazon Connect audio optimizationUpdate directory's Amazon Connect audio optimization detailsDelete directory's Amazon Connect audio optimization +RequirementsEnable Connect Customer audio optimizationUpdate directory's Connect Customer audio optimization detailsDelete directory's Connect Customer audio optimization @@ -9 +9 @@ RequirementsEnable Amazon Connect audio optimizationUpdate directory's Amazon Co -# Enable Amazon Connect audio optimization for your users in WorkSpaces Personal +# Enable Connect Customer audio optimization for your users in WorkSpaces Personal @@ -11 +11 @@ RequirementsEnable Amazon Connect audio optimizationUpdate directory's Amazon Co -In the WorkSpaces management console, you can enable Amazon Connect Contact Control Panel (CCP) audio optimization for your WorkSpaces fleets to enhance security and to enable native-quality audio. After enabling CCP audio optimization, the CCP audio will be processed by the client endpoints, while WorkSpaces users can interact with the CCP from within their WorkSpaces. +In the WorkSpaces management console, you can enable Connect Customer Contact Control Panel (CCP) audio optimization for your WorkSpaces fleets to enhance security and to enable native-quality audio. After enabling CCP audio optimization, the CCP audio will be processed by the client endpoints, while WorkSpaces users can interact with the CCP from within their WorkSpaces. @@ -13 +13 @@ In the WorkSpaces management console, you can enable Amazon Connect Contact Cont -Amazon Connect Contact Control Panel (CCP) audio optimization works with: +Connect Customer Contact Control Panel (CCP) audio optimization works with: @@ -26 +26 @@ Amazon Connect Contact Control Panel (CCP) audio optimization works with: - * You must be set up with Amazon Connect. + * You must be set up with Connect Customer. @@ -28 +28 @@ Amazon Connect Contact Control Panel (CCP) audio optimization works with: - * You must build a custom CCP with the Amazon Connect Stream API by creating a CCP with no media for call signaling. This way, the media is handled on the local desktop using standard CCP, and the signaling and call controls are handled on the remote connection with the CCP with no media. For more information about the Amazon Connect streams API, see the GitHub repository at [https://github.com/aws/amazon-connect-streams](https://github.com/aws/amazon-connect-streams). The custom CCP that you build is the CCP your Amazon Connect agents will use within their WorkSpaces. + * You must build a custom CCP with the Connect Customer Stream API by creating a CCP with no media for call signaling. This way, the media is handled on the local desktop using standard CCP, and the signaling and call controls are handled on the remote connection with the CCP with no media. For more information about the Connect Customer streams API, see the GitHub repository at [https://github.com/aws/amazon-connect-streams](https://github.com/aws/amazon-connect-streams). The custom CCP that you build is the CCP your Amazon Connect agents will use within their WorkSpaces. @@ -30 +30 @@ Amazon Connect Contact Control Panel (CCP) audio optimization works with: - * You must have a web browser installed onto WorkSpaces client endpoints that's supported by Amazon Connect. For the list of supported browsers, see [ Browsers supported by Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/browsers.html). + * You must have a web browser installed onto WorkSpaces client endpoints that's supported by Connect Customer. For the list of supported browsers, see [ Browsers supported by Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/browsers.html). @@ -39 +39 @@ If your users use browsers that are not supported, they will be asked to downloa -## Enable Amazon Connect audio optimization +## Enable Connect Customer audio optimization @@ -49 +49 @@ To enable Amazon Connect audio optimization for your users: - 4. Expand **Amazon Connect Audio Optimization**. + 4. Expand **Connect Customer Audio Optimization**. @@ -53 +53 @@ To enable Amazon Connect audio optimization for your users: -Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console. +Before configuring with Connect Customer, choose **Update** to save any unsaved changes made previously in the management console. @@ -55 +55 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 5. Choose **Configure Amazon Connect**. + 5. Choose **Configure Connect Customer**. @@ -57 +57 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 6. Enter an Amazon Connect Contact Control Panel (CCP) name. + 6. Enter an Connect Customer Contact Control Panel (CCP) name. @@ -63 +63 @@ The name that you give your CCP will be used in the user add-in menu. Choose a n - 7. Enter the Amazon Connect Contact Control Panel URL that's generated by Amazon Connect. See [ Provide access to the Contact Control Panel](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-contact-control-panel.html) for more information on getting the URL. + 7. Enter the Connect Customer Contact Control Panel URL that's generated by Connect Customer. See [ Provide access to the Contact Control Panel](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-contact-control-panel.html) for more information on getting the URL. @@ -70 +70 @@ The name that you give your CCP will be used in the user add-in menu. Choose a n -## Update directory's Amazon Connect audio optimization details +## Update directory's Connect Customer audio optimization details @@ -72 +72 @@ The name that you give your CCP will be used in the user add-in menu. Choose a n -To update a directory's Amazon Connect audio optimization details: +To update a directory's Connect Customer audio optimization details: @@ -80 +80 @@ To update a directory's Amazon Connect audio optimization details: - 4. Expand **Amazon Connect Audio Optimization**. + 4. Expand **Connect Customer Audio Optimization**. @@ -84 +84 @@ To update a directory's Amazon Connect audio optimization details: -Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console. +Before configuring with Connect Customer, choose **Update** to save any unsaved changes made previously in the management console. @@ -86 +86 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 5. Choose **Configure Amazon Connect**. + 5. Choose **Configure Connect Customer**. @@ -92 +92 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 8. Update the Amazon Connect Contact Control Panel name and URL. + 8. Update the Connect Customer Contact Control Panel name and URL. @@ -99 +99 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch -## Delete directory's Amazon Connect audio optimization +## Delete directory's Connect Customer audio optimization @@ -101 +101 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch -To delete a directory’s Amazon Connect audio optimization: +To delete a directory’s Connect Customer audio optimization: @@ -109 +109 @@ To delete a directory’s Amazon Connect audio optimization: - 4. Expand **Amazon Connect Audio Optimization**. + 4. Expand **Connect Customer Audio Optimization**. @@ -113 +113 @@ To delete a directory’s Amazon Connect audio optimization: -Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console. +Before configuring with Connect Customer, choose **Update** to save any unsaved changes made previously in the management console. @@ -115 +115 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 5. Choose **Configure Amazon Connect**. + 5. Choose **Configure Connect Customer**. @@ -117 +117 @@ Before configuring with Amazon Connect, choose **Update** to save any unsaved ch - 6. Choose **Delete Amazon Connect**. + 6. Choose **Delete Connect Customer**.