AWS whitepapers documentation change
Summary
Renamed 'Amazon Connect' to 'Amazon Connect Customer' throughout document and updated figure references
Security assessment
Branding update without security implications. No changes to security configurations or vulnerabilities addressed.
Diff
diff --git a/whitepapers/latest/best-practices-deploying-amazon-workspaces/connect-optimization.md b/whitepapers/latest/best-practices-deploying-amazon-workspaces/connect-optimization.md index c776b47bc..a959fed48 100644 --- a//whitepapers/latest/best-practices-deploying-amazon-workspaces/connect-optimization.md +++ b//whitepapers/latest/best-practices-deploying-amazon-workspaces/connect-optimization.md @@ -7 +7 @@ -# Amazon Connect Optimization for Amazon WorkSpaces +# Amazon Connect Customer Optimization for Amazon WorkSpaces @@ -13 +13 @@ An approach to avoid this behavior is to split the audio out of session, meaning -[Amazon Connect](https://aws.amazon.com/connect/) offers a [Streams API](https://github.com/amazon-connect/amazon-connect-streams) that allows administrators to customize their [Contact Control Panel](https://docs.aws.amazon.com/connect/latest/adminguide/launch-ccp.html) (CCP) to meet their business requirements. One of the options an administrator has is to control if the custom CCP can receive audio for the call. These settings allow us to configure a split CCP; an audio-only CCP for out of session and a media-less CCP for in-session. Once administrators have configured these custom CCPs, they are able to leverage [Amazon Connect audio optimization for WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.html). Since CCPs are delivered within the browser, this setting allows administrators to provide their audio-only CCP URL to the WorkSpaces directory. Once configured, when WorkSpaces Connect contact center agents successfully authenticate to their WorkSpaces, the WorkSpaces client will automatically open the provided audio-only CCP URL in the agent’s local default browser. This action allows the audio to flow directly to the agent’s local machine while the media-less CCP handles everything else within the secure WorkSpaces session. +[Amazon Connect Customer](https://aws.amazon.com/connect/) offers a [Streams API](https://github.com/amazon-connect/amazon-connect-streams) that allows administrators to customize their [Contact Control Panel](https://docs.aws.amazon.com/connect/latest/adminguide/launch-ccp.html) (CCP) to meet their business requirements. One of the options an administrator has is to control if the custom CCP can receive audio for the call. These settings allow us to configure a split CCP; an audio-only CCP for out of session and a media-less CCP for in-session. Once administrators have configured these custom CCPs, they are able to leverage [Amazon Connect audio optimization for WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/adminguide/enable-amazon-connect-audio-optimization.html). Since CCPs are delivered within the browser, this setting allows administrators to provide their audio-only CCP URL to the WorkSpaces directory. Once configured, when WorkSpaces Connect contact center agents successfully authenticate to their WorkSpaces, the WorkSpaces client will automatically open the provided audio-only CCP URL in the agent’s local default browser. This action allows the audio to flow directly to the agent’s local machine while the media-less CCP handles everything else within the secure WorkSpaces session. @@ -17 +17 @@ Architecture Diagram - + @@ -19 +19 @@ Architecture Diagram -_Figure 26 — Amazon Connect and WorkSpaces Architecture Diagram_ +_Figure 26 — Connect Customer and WorkSpaces Architecture Diagram_