AWS solutions documentation change
Summary
Updated product references from 'Amazon Connect' to 'Amazon Connect Customer' including title and content adjustments.
Security assessment
Changes are limited to branding terminology without modifications to security configurations, vulnerabilities, or features. No evidence of security-related updates.
Diff
diff --git a/solutions/ai-enhanced-amazon-connect-customer-experience/index.md b/solutions/ai-enhanced-amazon-connect-customer-experience/index.md index 417a48877..6401226a5 100644 --- a//solutions/ai-enhanced-amazon-connect-customer-experience/index.md +++ b//solutions/ai-enhanced-amazon-connect-customer-experience/index.md @@ -1 +1 @@ -# Guidance for AI enhanced Amazon Connect customer experience +# Guidance for AI enhanced Amazon Connect Customer customer experience @@ -35 +35 @@ Step 2 -The customer initiates a support request using the Amazon Connect communication widget embedded in the website. +The customer initiates a support request using the Amazon Connect Customer communication widget embedded in the website. @@ -39 +39 @@ Step 3 -The communication widget initiates a chat session with Amazon Connect. Amazon Q in Connect handles questions like FAQs, policies, and troubleshooting with natural language understanding to provide conversational, contextual responses rather than scripted answers. +The communication widget initiates a chat session with Amazon Connect Customer. Amazon Q in Connect handles questions like FAQs, policies, and troubleshooting with natural language understanding to provide conversational, contextual responses rather than scripted answers. @@ -51 +51 @@ Step 6 -Amazon Connect helps resolve customer issues through either AI-powered self-service responses or human agent assistance, capturing the complete interaction history for continuous service improvement. +Amazon Connect Customer helps resolve customer issues through either AI-powered self-service responses or human agent assistance, capturing the complete interaction history for continuous service improvement.