AWS prescriptive-guidance documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including product references and feature names
Security assessment
Changes are purely branding/naming updates with no security implications. No vulnerabilities, security features, or security-related content were modified or added.
Diff
diff --git a/prescriptive-guidance/latest/strategy-migration-connect/post-optimizations.md b/prescriptive-guidance/latest/strategy-migration-connect/post-optimizations.md index 764c50363..78c753a0c 100644 --- a//prescriptive-guidance/latest/strategy-migration-connect/post-optimizations.md +++ b//prescriptive-guidance/latest/strategy-migration-connect/post-optimizations.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Amazon Connect](welcome.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Connect Customer](welcome.html) @@ -9 +9 @@ -Your work to develop and improve the user experience doesn’t end on the day you go live. Amazon Connect and AWS have tools that provide detailed business insights, from granular reporting to fraud detection and voice biometrics driven by artificial intelligence (AI). This information helps you add new and innovative capabilities, and transform the customer and agent experience in your contact center. +Your work to develop and improve the user experience doesn’t end on the day you go live. Connect Customer and AWS have tools that provide detailed business insights, from granular reporting to fraud detection and voice biometrics driven by artificial intelligence (AI). This information helps you add new and innovative capabilities, and transform the customer and agent experience in your contact center. @@ -19 +19 @@ Examples of innovative capabilities that help deliver significant changes in ope - * [Contact Lens for Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html) performs sentiment analysis by using AI and speech recognition to transcribe a call. It can generate alerts on profanity or negative sentiments, and enable supervisors and agents to escalate these problems. + * [Contact Lens for Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html) performs sentiment analysis by using AI and speech recognition to transcribe a call. It can generate alerts on profanity or negative sentiments, and enable supervisors and agents to escalate these problems.