AWS prescriptive-guidance documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document in breadcrumbs, toll-free number service instructions, agent login references, and dashboard metrics reporting
Security assessment
Changes are purely branding/nomenclature updates without any security implications. No vulnerabilities, configurations, or security features are mentioned or modified in the diff.
Diff
diff --git a/prescriptive-guidance/latest/strategy-migration-connect/checklist.md b/prescriptive-guidance/latest/strategy-migration-connect/checklist.md index 0db8ee842..8bce54b37 100644 --- a//prescriptive-guidance/latest/strategy-migration-connect/checklist.md +++ b//prescriptive-guidance/latest/strategy-migration-connect/checklist.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Amazon Connect](welcome.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Strategies for migrating your contact center to Connect Customer](welcome.html) @@ -19 +19 @@ Use the following checklists to ensure that you complete important migration act - * If you’re using toll-free number service (TFNS): Verify that the service is ready to repoint to the Amazon Connect queue phone number. This might be a self-service task or might require a ticket with the provider, so consider the lead time to complete this task. + * If you’re using toll-free number service (TFNS): Verify that the service is ready to repoint to the Connect Customer queue phone number. This might be a self-service task or might require a ticket with the provider, so consider the lead time to complete this task. @@ -42 +42 @@ This activity might require its own change request (CR), which would be submitte - 1. Ensure that agents are logged in to Amazon Connect and are available to receive and make calls and participate in chats. Supervisors and operators can check agent activity by using real-time reports on the Amazon Connect dashboard. + 1. Ensure that agents are logged in to Connect Customer and are available to receive and make calls and participate in chats. Supervisors and operators can check agent activity by using real-time reports on the Connect Customer dashboard. @@ -58 +58 @@ The PGLS team works alongside the BAU support teams. - 7. Review real-time metrics on the Amazon Connect dashboard to verify the following: + 7. Review real-time metrics on the Connect Customer dashboard to verify the following: