AWS prescriptive-guidance documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
This is a branding/naming change only. No security vulnerabilities, configurations, or features are mentioned or modified. The change updates service names without altering security implications of the architecture.
Diff
diff --git a/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-3.md b/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-3.md index 1242e75eb..34527b9a0 100644 --- a//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-3.md +++ b//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-3.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex](introduction.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Connect Customer and Amazon Lex](introduction.html) @@ -9 +9 @@ AdvantagesDisadvantages -# Option 3: Ingress to Amazon Connect and egress to Avaya for agent transfer +# Option 3: Ingress to Connect Customer and egress to Avaya for agent transfer @@ -11 +11 @@ AdvantagesDisadvantages - + @@ -13 +13 @@ AdvantagesDisadvantages - 1. A customer calls the Amazon Connect contact center. Amazon Connect greets the customer with welcome menu and provides the caller with self-servicing menu options. + 1. A customer calls the Connect Customer contact center. Connect Customer greets the customer with welcome menu and provides the caller with self-servicing menu options. @@ -15 +15 @@ AdvantagesDisadvantages - 2. Amazon Connect uses an AWS Lambda function to create a customer record in an Amazon DynamoDB database instance by using the UCID as a primary key. + 2. Connect Customer uses an AWS Lambda function to create a customer record in an Amazon DynamoDB database instance by using the UCID as a primary key. @@ -17 +17 @@ AdvantagesDisadvantages - 3. Amazon Connect initiates Amazon Lex to start self-servicing the call. + 3. Connect Customer initiates Amazon Lex to start self-servicing the call. @@ -23 +23 @@ AdvantagesDisadvantages - 1. Amazon Connect makes an API call to Amazon API Gateway. + 1. Connect Customer makes an API call to Amazon API Gateway. @@ -27 +27 @@ AdvantagesDisadvantages - 3. Amazon Lex passes the number back to Amazon Connect in session attributes. + 3. Amazon Lex passes the number back to Connect Customer in session attributes. @@ -29 +29 @@ AdvantagesDisadvantages - 6. Amazon Connect uses this number to dial back to Avaya. + 6. Connect Customer uses this number to dial back to Avaya. @@ -44 +44 @@ AdvantagesDisadvantages - * No additional telephony lines are required because calls are direct to Amazon Connect. + * No additional telephony lines are required because calls are direct to Connect Customer. @@ -53 +53 @@ _Disadvantages of this architecture_ - * After the call is transferred to Avaya, you continue to be billed for voice service charges and telephony charges in Amazon Connect because the customer called Amazon Connect directly. + * After the call is transferred to Avaya, you continue to be billed for voice service charges and telephony charges in Connect Customer because the customer called Connect Customer directly. @@ -64 +64 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Option 2: Ingress to Avaya and egress to Amazon Connect +Option 2: Ingress to Avaya and egress to Connect Customer