AWS prescriptive-guidance documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The changes are purely branding/nomenclature updates replacing 'Amazon Connect' with 'Connect Customer'. There are no security vulnerabilities addressed, no security features documented, and no modifications to security-related processes like authentication, data protection, or access controls. The core functionality described remains identical.
Diff
diff --git a/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-2.md b/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-2.md index ed4f41656..da9fdf23b 100644 --- a//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-2.md +++ b//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-2.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex](introduction.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Connect Customer and Amazon Lex](introduction.html) @@ -9 +9 @@ AdvantagesDisadvantages -# Option 2: Ingress to Avaya and egress to Amazon Connect by using a conference call +# Option 2: Ingress to Avaya and egress to Connect Customer by using a conference call @@ -11 +11 @@ AdvantagesDisadvantages - + @@ -17 +17 @@ AdvantagesDisadvantages - 3. The Concentrix IVR starts the process of transferring the call to Amazon Connect as follows: + 3. The Concentrix IVR starts the process of transferring the call to Connect Customer as follows: @@ -21 +21 @@ AdvantagesDisadvantages - 2. The Lambda function queries the Amazon DynamoDB database instance and fetches an available DNIS outbound dialing number for transferring the call to Amazon Connect. After the number is selected, Avaya blocks the number so that it can't be used for other calls. + 2. The Lambda function queries the Amazon DynamoDB database instance and fetches an available DNIS outbound dialing number for transferring the call to Connect Customer. After the number is selected, Avaya blocks the number so that it can't be used for other calls. @@ -23 +23 @@ AdvantagesDisadvantages - 4. Avaya starts a conference call to Amazon Connect by using the number retrieved in the previous step and passes the DNIS number and UCID to Amazon Connect. + 4. Avaya starts a conference call to Connect Customer by using the number retrieved in the previous step and passes the DNIS number and UCID to Connect Customer. @@ -25 +25 @@ AdvantagesDisadvantages - 5. An Amazon Connect contact flow initiates a Lambda function that fetches the customer attributes by using the DNIS number as a primary key. The Lambda function frees the DNIS number so that other calls can consume it. + 5. An Connect Customer contact flow initiates a Lambda function that fetches the customer attributes by using the DNIS number as a primary key. The Lambda function frees the DNIS number so that other calls can consume it. @@ -27 +27 @@ AdvantagesDisadvantages - 6. Amazon Connect passes the customer attributes to Amazon Lex. Amazon Lex starts self-servicing the call. + 6. Connect Customer passes the customer attributes to Amazon Lex. Amazon Lex starts self-servicing the call. @@ -33 +33 @@ AdvantagesDisadvantages - 9. If the customer is disconnected from Amazon Connect, Avaya can detect the call disconnect and call back the customer to include them in the ongoing conference. + 9. If the customer is disconnected from Connect Customer, Avaya can detect the call disconnect and call back the customer to include them in the ongoing conference. @@ -46 +46 @@ AdvantagesDisadvantages - * The migration is less complex because Avaya doesn't need to forward the call metadata, such as customer authentication, lookup, configuration, and language selection, to Amazon Connect. + * The migration is less complex because Avaya doesn't need to forward the call metadata, such as customer authentication, lookup, configuration, and language selection, to Connect Customer. @@ -50 +50 @@ AdvantagesDisadvantages - * Because Avaya is conferencing with Amazon Connect and pulling the call back after self-servicing is done, there are no AWS billing costs associated with the agent portion of the call duration. + * Because Avaya is conferencing with Connect Customer and pulling the call back after self-servicing is done, there are no AWS billing costs associated with the agent portion of the call duration. @@ -61 +61 @@ AdvantagesDisadvantages - * If you need to pass data from Avaya to Amazon Connect, you need to build additional architecture to support the data transfer. + * If you need to pass data from Avaya to Connect Customer, you need to build additional architecture to support the data transfer. @@ -74 +74 @@ Option 1: Ingress to Avaya and egress to Amazon Lex -Option 3: Ingress to Amazon Connect and egress to Avaya +Option 3: Ingress to Connect Customer and egress to Avaya