AWS prescriptive-guidance documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document including titles, call flows, and architecture descriptions
Security assessment
The changes are purely terminological updates without any modifications to security configurations, access controls, or vulnerability disclosures. No security mechanisms, policies, or vulnerabilities are mentioned in the changes.
Diff
diff --git a/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-1.md b/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-1.md index 33570c34e..ae6b631dd 100644 --- a//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-1.md +++ b//prescriptive-guidance/latest/migrate-avaya-to-connect-lex/option-1.md @@ -5 +5 @@ -[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex](introduction.html) +[Documentation](/index.html)[AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)[Migrating an on-premises Avaya contact center to Connect Customer and Amazon Lex](introduction.html) @@ -17 +17 @@ AdvantagesDisadvantages - 3. The Concentrix IVR starts the process of transferring the call to Amazon Connect as follows: + 3. The Concentrix IVR starts the process of transferring the call to Connect Customer as follows: @@ -21 +21 @@ AdvantagesDisadvantages - 2. The Lambda function queries the Amazon DynamoDB database instance and fetches an available Dialed Number Identification Service (DNIS) outbound dialing number for transferring the call to Amazon Connect. After the number is selected, the Lambda function blocks the number in DynamoDB so that it can't be used for other calls. + 2. The Lambda function queries the Amazon DynamoDB database instance and fetches an available Dialed Number Identification Service (DNIS) outbound dialing number for transferring the call to Connect Customer. After the number is selected, the Lambda function blocks the number in DynamoDB so that it can't be used for other calls. @@ -23 +23 @@ AdvantagesDisadvantages - 4. Avaya calls Amazon Connect by using the number retrieved in the previous step and passes the DNIS number and the UCID to Amazon Connect. + 4. Avaya calls Connect Customer by using the number retrieved in the previous step and passes the DNIS number and the UCID to Connect Customer. @@ -25 +25 @@ AdvantagesDisadvantages - 5. When the call is connected with Amazon Connect, an Amazon Connect contact flow initiates a Lambda function that fetches the customer data from the DynamoDB table by using the DNIS number of the current interaction. + 5. When the call is connected with Connect Customer, an Connect Customer contact flow initiates a Lambda function that fetches the customer data from the DynamoDB table by using the DNIS number of the current interaction. @@ -27 +27 @@ AdvantagesDisadvantages - 6. Amazon Connect passes the customer attributes to Amazon Lex. Amazon Lex starts self-servicing the call. + 6. Connect Customer passes the customer attributes to Amazon Lex. Amazon Lex starts self-servicing the call. @@ -33 +33 @@ AdvantagesDisadvantages - 1. Amazon Connect makes a call to a Lambda function. + 1. Connect Customer makes a call to a Lambda function. @@ -37 +37 @@ AdvantagesDisadvantages - 3. Amazon Lex passes the number back to Amazon Connect in session attributes. + 3. Amazon Lex passes the number back to Connect Customer in session attributes. @@ -39 +39 @@ AdvantagesDisadvantages - 9. Amazon Connect uses this number to return the call back to Avaya. + 9. Connect Customer uses this number to return the call back to Avaya. @@ -58 +58 @@ _Advantages of this architecture_ - * No additional telephony lines required because calls are transferred to Amazon Connect + * No additional telephony lines required because calls are transferred to Connect Customer @@ -69 +69 @@ _Advantages of this architecture_ - * Additional costs are incurred for the duration of the active call session in Amazon Connect and for call transfers to other telephonic systems. + * Additional costs are incurred for the duration of the active call session in Connect Customer and for call transfers to other telephonic systems. @@ -71 +71 @@ _Advantages of this architecture_ - * Additional effort is required to build the flows in Amazon Connect. + * Additional effort is required to build the flows in Connect Customer. @@ -84 +84 @@ Architecture options -Option 2: Ingress to Avaya and egress to Amazon Connect +Option 2: Ingress to Avaya and egress to Connect Customer