AWS pinpoint documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' throughout the documentation, including renaming campaigns, instances, and queues.
Security assessment
The changes are purely branding/nomenclature updates replacing 'Amazon Connect' with 'Connect Customer'. No security vulnerabilities, configurations, or features were modified or added. The IAM role requirements remain functionally identical despite the naming change.
Diff
diff --git a/pinpoint/latest/userguide/journeys-add-activities.md b/pinpoint/latest/userguide/journeys-add-activities.md index e58dfdd6f..a863ea6d3 100644 --- a//pinpoint/latest/userguide/journeys-add-activities.md +++ b//pinpoint/latest/userguide/journeys-add-activities.md @@ -169 +169 @@ For more information about the regulatory requirements for sending SMS messages -When a journey participant arrives on a **Send through a contact center** activity, Amazon Pinpoint places them into an Amazon Connect outbound campaigns (referred to in Amazon Pinpoint as an _Amazon Connect campaign_). You can configure this activity type to dial the journey participant's phone number and either connect them to an agent, or play a voice message. +When a journey participant arrives on a **Send through a contact center** activity, Amazon Pinpoint places them into an Connect Customer outbound campaigns (referred to in Amazon Pinpoint as an _Connect Customer campaign_). You can configure this activity type to dial the journey participant's phone number and either connect them to an agent, or play a voice message. @@ -171 +171 @@ When a journey participant arrives on a **Send through a contact center** activi -Contact center activities behave differently when compared to other types of journey activities. When a journey participant arrives on a **Send through a contact center** activity, all of the preceding activities between the contact center activity and previous messaging activity that involve a **Multivariate split** or **Yes/no split** activities are reevaluated immediately before the participant's phone number is entered into the Amazon Connect queue to be dialed. If there is no messaging activity before the contact center activity, then the journey entry criteria is also reevaluated. +Contact center activities behave differently when compared to other types of journey activities. When a journey participant arrives on a **Send through a contact center** activity, all of the preceding activities between the contact center activity and previous messaging activity that involve a **Multivariate split** or **Yes/no split** activities are reevaluated immediately before the participant's phone number is entered into the Connect Customer queue to be dialed. If there is no messaging activity before the contact center activity, then the journey entry criteria is also reevaluated. @@ -177 +177 @@ The journey reevaluation stores the evaluation result of the participant to be d -For example, assume that a journey contains an entry step that adds members of a specific segment into the journey, and a **Yes/no split** activity that checks to see if the journey participant has completed a specific type of transaction. In this scenario, the "yes" branch of the yes/no split (for participants who complete the transaction) sends a follow-up email, while the "no" branch (for participants who didn't complete the transaction) leads to a contact center activity. Participants who arrive on the contact center activity remain there until the call is queued successfully to Amazon Connect. When an agent becomes available, the journey reevaluates the participant's attributes against the criteria in the journey entry step and the yes/no split activity. +For example, assume that a journey contains an entry step that adds members of a specific segment into the journey, and a **Yes/no split** activity that checks to see if the journey participant has completed a specific type of transaction. In this scenario, the "yes" branch of the yes/no split (for participants who complete the transaction) sends a follow-up email, while the "no" branch (for participants who didn't complete the transaction) leads to a contact center activity. Participants who arrive on the contact center activity remain there until the call is queued successfully to Connect Customer. When an agent becomes available, the journey reevaluates the participant's attributes against the criteria in the journey entry step and the yes/no split activity. @@ -187 +187 @@ Before you can add a contact center activity to a journey, you must do the follo - * Create an Amazon Connect account and instance. + * Create an Connect Customer account and instance. @@ -189 +189 @@ Before you can add a contact center activity to a journey, you must do the follo - * Use Amazon AppIntegrations to enable high-volume outbound campaigns for your Amazon Connect instance. + * Use Amazon AppIntegrations to enable high-volume outbound campaigns for your Connect Customer instance. @@ -191 +191 @@ Before you can add a contact center activity to a journey, you must do the follo - * Enable your Amazon Connect instance for outbound calling. + * Enable your Connect Customer instance for outbound calling. @@ -197 +197 @@ Before you can add a contact center activity to a journey, you must do the follo - * Make sure that the Amazon Connect queue you plan to use has an outbound number defined in the queue. + * Make sure that the Connect Customer queue you plan to use has an outbound number defined in the queue. @@ -199 +199 @@ Before you can add a contact center activity to a journey, you must do the follo - * In IAM, create a policy and role that allow Amazon Connect to send messages through Amazon Pinpoint. + * In IAM, create a policy and role that allow Connect Customer to send messages through Amazon Pinpoint. @@ -212 +212 @@ Deletions or misconfiguration of IAM roles and resource access policies for publ -You can find procedures for completing these tasks in steps 1–5 of [Make predictive and progressive calls using Amazon Connect outbound](https://aws.amazon.com/blogs/contact-center/make-predictive-and-progressive-calls-using-amazon-connect-high-volume-outbound-communications/) on the AWS Contact Center blog. +You can find procedures for completing these tasks in steps 1–5 of [Make predictive and progressive calls using Connect Customer outbound](https://aws.amazon.com/blogs/contact-center/make-predictive-and-progressive-calls-using-amazon-connect-high-volume-outbound-communications/) on the AWS Contact Center blog. @@ -216 +216 @@ You can find procedures for completing these tasks in steps 1–5 of [Make predi -You can connect your journey to an existing Amazon Connect outbound campaign, or click to build an Amazon Connect outbound campaign. +You can connect your journey to an existing Connect Customer outbound campaign, or click to build an Connect Customer outbound campaign. @@ -222 +222 @@ Note the following considerations when using contact center activities in Amazon - * You can only use one Amazon Connect campaign per journey. If a journey contains multiple contact center activities, and you change the Amazon Connect campaign for one activity, the change is reflected in all other contact center activities in the same journey. + * You can only use one Connect Customer campaign per journey. If a journey contains multiple contact center activities, and you change the Connect Customer campaign for one activity, the change is reflected in all other contact center activities in the same journey. @@ -224 +224 @@ Note the following considerations when using contact center activities in Amazon - * You can use a single Amazon Connect campaign in multiple journeys. Amazon Pinpoint shows a warning if the Amazon Connect campaign is already in use when you publish the journey. + * You can use a single Connect Customer campaign in multiple journeys. Amazon Pinpoint shows a warning if the Connect Customer campaign is already in use when you publish the journey. @@ -233 +233 @@ Note the following considerations when using contact center activities in Amazon -##### Using an existing Amazon Connect campaign +##### Using an existing Connect Customer campaign @@ -239 +239 @@ Note the following considerations when using contact center activities in Amazon - 3. Choose the **Amazon Connect instance** that you want to use. + 3. Choose the **Connect Customer instance** that you want to use. @@ -241 +241 @@ Note the following considerations when using contact center activities in Amazon - 4. Choose the **Amazon Connect outbound campaign** from the dropdown list. + 4. Choose the **Connect Customer outbound campaign** from the dropdown list. @@ -243 +243 @@ Note the following considerations when using contact center activities in Amazon - 5. (Optional) You can choose **Build an Amazon Connect outbound campaign** , which directs you to Amazon Connect. + 5. (Optional) You can choose **Build an Connect Customer outbound campaign** , which directs you to Connect Customer. @@ -247 +247 @@ Note the following considerations when using contact center activities in Amazon - 1. If you want to have Amazon Pinpoint create a role that allows it to pass phone numbers to Amazon Connect, select **Automatically create a role**. Then, for IAM role, enter a unique name for the new role that you're creating. + 1. If you want to have Amazon Pinpoint create a role that allows it to pass phone numbers to Connect Customer, select **Automatically create a role**. Then, for IAM role, enter a unique name for the new role that you're creating. @@ -249 +249 @@ Note the following considerations when using contact center activities in Amazon - 2. If you've already created an IAM role that allows Amazon Pinpoint to pass phone numbers to Amazon Connect, select **Choose an existing role**. Then, for IAM role, select a role that contains the appropriate permissions. + 2. If you've already created an IAM role that allows Amazon Pinpoint to pass phone numbers to Connect Customer, select **Choose an existing role**. Then, for IAM role, select a role that contains the appropriate permissions. @@ -255 +255 @@ Note the following considerations when using contact center activities in Amazon - +