AWS managedservices documentation change
Summary
Renamed all references from 'Amazon Connect' to 'Connect Customer' including service name, features (Voice ID), and console references. Updated FAQ questions and answers accordingly.
Security assessment
Changes are purely branding/naming updates without any security context. No vulnerabilities, security configurations, or security features are mentioned or modified.
Diff
diff --git a/managedservices/latest/onboardingguide/connect.md b/managedservices/latest/onboardingguide/connect.md index 1aaeba650..860f19482 100644 --- a//managedservices/latest/onboardingguide/connect.md +++ b//managedservices/latest/onboardingguide/connect.md @@ -7 +7 @@ -Amazon Connect in AWS Managed Services FAQ +Connect Customer in AWS Managed Services FAQ @@ -9 +9 @@ Amazon Connect in AWS Managed Services FAQ -# Use AMS SSP to provision Amazon Connect in your AMS account +# Use AMS SSP to provision Connect Customer in your AMS account @@ -13 +13 @@ Amazon Connect in AWS Managed Services FAQ -After careful consideration, we decided to end support for Amazon Connect Voice ID, effective May 20, 2026. Amazon Connect Voice ID will no longer accept new customers beginning May 20, 2025. As an existing customer with an account signed up for the service before May 20, 2025, you can continue to use Amazon Connect Voice ID features. After May 20, 2026, you will no longer be able to use Amazon Connect Voice ID. +After careful consideration, we decided to end support for Connect Customer Voice ID, effective May 20, 2026. Connect Customer Voice ID will no longer accept new customers beginning May 20, 2025. As an existing customer with an account signed up for the service before May 20, 2025, you can continue to use Connect Customer Voice ID features. After May 20, 2026, you will no longer be able to use Connect Customer Voice ID. @@ -15 +15 @@ After careful consideration, we decided to end support for Amazon Connect Voice -Use AMS Self-Service Provisioning (SSP) mode to access Amazon Connect capabilities directly in your AMS managed account. Amazon Connect is an omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Amazon Connect provides a seamless experience across voice and chat for customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing. +Use AMS Self-Service Provisioning (SSP) mode to access Connect Customer capabilities directly in your AMS managed account. Connect Customer is an omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Connect Customer provides a seamless experience across voice and chat for customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing. @@ -17 +17 @@ Use AMS Self-Service Provisioning (SSP) mode to access Amazon Connect capabiliti -You can create one or more instances of the virtual contact center instances in either AMS multi-account landing zone or single-account landing zone accounts. You can use existing SAML 2.0 identity providers for agent access or use Amazon Connect native support for user life cycle management. +You can create one or more instances of the virtual contact center instances in either AMS multi-account landing zone or single-account landing zone accounts. You can use existing SAML 2.0 identity providers for agent access or use Connect Customer native support for user life cycle management. @@ -19 +19 @@ You can create one or more instances of the virtual contact center instances in -Additionally, you can claim toll free/direct dial phone numbers for each Amazon Connect instance from the Amazon Connect console. You can create rich contact flows to achieve the desired customer experience and routing using an easy-to-use graphical user interface. The contact flows can leverage AWS Lambda functions to integrate with on-premises data stores and API’s. You can also enable data streaming using Kinesis Streams and Firehose. +Additionally, you can claim toll free/direct dial phone numbers for each Connect Customer instance from the Connect Customer console. You can create rich contact flows to achieve the desired customer experience and routing using an easy-to-use graphical user interface. The contact flows can leverage AWS Lambda functions to integrate with on-premises data stores and API’s. You can also enable data streaming using Kinesis Streams and Firehose. @@ -23 +23 @@ The call recordings, chat transcripts, and reports, are stored in an Amazon S3 b -To learn more, see [Amazon Connect](https://aws.amazon.com/connect/). +To learn more, see [Connect Customer](https://aws.amazon.com/connect/). @@ -25 +25 @@ To learn more, see [Amazon Connect](https://aws.amazon.com/connect/). -## Amazon Connect in AWS Managed Services FAQ +## Connect Customer in AWS Managed Services FAQ @@ -27 +27 @@ To learn more, see [Amazon Connect](https://aws.amazon.com/connect/). -**Q: How do I request access to Amazon Connect in my AMS account?** +**Q: How do I request access to Connect Customer in my AMS account?** @@ -31 +31 @@ Request access by submitting a Management | AWS service | Self-provisioned servi -**Q: What are the restrictions to using Amazon Connect in my AMS account?** +**Q: What are the restrictions to using Connect Customer in my AMS account?** @@ -33 +33 @@ Request access by submitting a Management | AWS service | Self-provisioned servi -There are no restrictions. Full functionality of Amazon Connect is available in your AMS account. +There are no restrictions. Full functionality of Connect Customer is available in your AMS account. @@ -35 +35 @@ There are no restrictions. Full functionality of Amazon Connect is available in -**Q: What are the prerequisites or dependencies to using Amazon Connect in my AMS account?** +**Q: What are the prerequisites or dependencies to using Connect Customer in my AMS account?** @@ -39 +39 @@ There are no restrictions. Full functionality of Amazon Connect is available in - * If you want to integrate with Active Directory (AD), an AD Connector is required for integration between AMS-hosted Amazon Connect instances and your on-premises directory services. AD Connector can be configured in your account by requesting a 'Management | Other | Other' RFC. + * If you want to integrate with Active Directory (AD), an AD Connector is required for integration between AMS-hosted Connect Customer instances and your on-premises directory services. AD Connector can be configured in your account by requesting a 'Management | Other | Other' RFC.