AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation, including section headers, prerequisites, step instructions, and troubleshooting guides.
Security assessment
The changes are purely branding/nomenclature updates replacing 'Amazon Connect' with 'Connect Customer'. There are no references to security vulnerabilities, patches, or new security features. All modifications are superficial terminology changes without technical security implications.
Diff
diff --git a/connect/latest/adminguide/whatsapp-integration.md b/connect/latest/adminguide/whatsapp-integration.md index 9b46061d9..efcb6955f 100644 --- a//connect/latest/adminguide/whatsapp-integration.md +++ b//connect/latest/adminguide/whatsapp-integration.md @@ -7 +7 @@ -PrerequisitesStep 1: Enable Amazon Connect as the event destinationStep 2: Configure an inbound contact flow on your phone numberStep 3: Send and receive test messagesNext steps: Prepare to go liveTroubleshoot common problems +PrerequisitesStep 1: Enable Connect Customer as the event destinationStep 2: Configure an inbound contact flow on your phone numberStep 3: Send and receive test messagesNext steps: Prepare to go liveTroubleshoot common problems @@ -11 +11 @@ PrerequisitesStep 1: Enable Amazon Connect as the event destinationStep 2: Confi -The topics in this section explain how to set up and test WhatsApp Business messaging for Amazon Connect. You use [AWS End User Messaging Social](https://docs.aws.amazon.com/social-messaging/latest/userguide/what-is-service.html) to link a WhatsApp Business Account and phone number to an Amazon Connect instance, then import the linked phone number into Amazon Connect. Customers can then use WhatsApp to send messages to your call center. +The topics in this section explain how to set up and test WhatsApp Business messaging for Connect Customer. You use [AWS End User Messaging Social](https://docs.aws.amazon.com/social-messaging/latest/userguide/what-is-service.html) to link a WhatsApp Business Account and phone number to an Connect Customer instance, then import the linked phone number into Connect Customer. Customers can then use WhatsApp to send messages to your call center. @@ -19 +19 @@ You can also use Amazon Lex to automate responses to customer questions, which s - * Step 1: Enable Amazon Connect as the event destination + * Step 1: Enable Connect Customer as the event destination @@ -29 +29 @@ You can also use Amazon Lex to automate responses to customer questions, which s - * [WhatsApp Business messaging capabilities and limitations with Amazon Connect](./whatsapp-messaging-capabilities.html) + * [WhatsApp Business messaging capabilities and limitations with Connect Customer](./whatsapp-messaging-capabilities.html) @@ -36 +36 @@ You can also use Amazon Lex to automate responses to customer questions, which s -Before you can integrate WhatsApp with Amazon Connect, you must have the following items: +Before you can integrate WhatsApp with Connect Customer, you must have the following items: @@ -40 +40 @@ Before you can integrate WhatsApp with Amazon Connect, you must have the followi - * A WhatsApp phone number. The number must be able to receive a voice call or an SMS text message in order to complete Meta's phone number verification process for WhatsApp Business messaging. You can use an Amazon Connect voice number or an AWS End User Messaging SMS number for the WhatsApp phone number. You can also use a phone number that you own outside of AWS. + * A WhatsApp phone number. The number must be able to receive a voice call or an SMS text message in order to complete Meta's phone number verification process for WhatsApp Business messaging. You can use an Connect Customer voice number or an AWS End User Messaging SMS number for the WhatsApp phone number. You can also use a phone number that you own outside of AWS. @@ -42 +42 @@ Before you can integrate WhatsApp with Amazon Connect, you must have the followi -When using an Amazon Connect voice number or AWS End User Messaging SMS number, we recommend claiming a new number that isn’t used with live voice or SMS traffic to avoid potential disruption of service. +When using an Connect Customer voice number or AWS End User Messaging SMS number, we recommend claiming a new number that isn’t used with live voice or SMS traffic to avoid potential disruption of service. @@ -57 +57 @@ After you create the account and phone number, complete the steps in the followi -## Step 1: Enable Amazon Connect as the event destination +## Step 1: Enable Connect Customer as the event destination @@ -59 +59 @@ After you create the account and phone number, complete the steps in the followi -The following steps explain how to use AWS End User Messaging Social to enable Amazon Connect as the event destination for your linked WhatsApp Business Account. This enables the system to import your WhatsApp phone number. +The following steps explain how to use AWS End User Messaging Social to enable Connect Customer as the event destination for your linked WhatsApp Business Account. This enables the system to import your WhatsApp phone number. @@ -61 +61 @@ The following steps explain how to use AWS End User Messaging Social to enable A -You can use the [AWS End User Messaging Social console](https://console.aws.amazon.com/social-messaging/) or the AWS CLI to complete this task. To use the AWS CLI, see [ImportPhoneNumber](https://docs.aws.amazon.com/connect/latest/APIReference/API_ImportPhoneNumber.html) in the _Amazon Connect API Reference_ , and [PutWhatsAppBusinessAccountEventDestinations](https://docs.aws.amazon.com/social-messaging/latest/APIReference/API_PutWhatsAppBusinessAccountEventDestinations.html) in the _AWS End User Messaging Social API Reference_. +You can use the [AWS End User Messaging Social console](https://console.aws.amazon.com/social-messaging/) or the AWS CLI to complete this task. To use the AWS CLI, see [ImportPhoneNumber](https://docs.aws.amazon.com/connect/latest/APIReference/API_ImportPhoneNumber.html) in the _Connect Customer API Reference_ , and [PutWhatsAppBusinessAccountEventDestinations](https://docs.aws.amazon.com/social-messaging/latest/APIReference/API_PutWhatsAppBusinessAccountEventDestinations.html) in the _AWS End User Messaging Social API Reference_. @@ -73 +73 @@ The following steps explain how to use the console. - 4. For **Destination type** , choose **Amazon Connect**. + 4. For **Destination type** , choose **Connect Customer**. @@ -75 +75 @@ The following steps explain how to use the console. - 5. For **Connect instance** , choose your Amazon Connect instance from the dropdown list. + 5. For **Connect instance** , choose your Connect Customer instance from the dropdown list. @@ -81 +81 @@ The following steps explain how to use the console. -This starts the process of importing your phone number to Amazon Connect. +This starts the process of importing your phone number to Connect Customer. @@ -83 +83 @@ This starts the process of importing your phone number to Amazon Connect. -After the operation finishes, the number appears in the Amazon Connect admin website. +After the operation finishes, the number appears in the Connect Customer admin website. @@ -100 +100 @@ You can create an inbound contact flow for use with your WhatsApp phone number, -For more information about building your contact flow, including interactive messages and rich link previews, see [WhatsApp Business messaging capabilities and limitations with Amazon Connect](./whatsapp-messaging-capabilities.html) later in this section. +For more information about building your contact flow, including interactive messages and rich link previews, see [WhatsApp Business messaging capabilities and limitations with Connect Customer](./whatsapp-messaging-capabilities.html) later in this section. @@ -106 +106 @@ The following sets of steps explain how to configure an inbound contact flow and - 1. Start the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/) + 1. Start the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/) @@ -157 +157 @@ After you test your integration, we recommend adding the following features and -### Add Amazon Connect features +### Add Connect Customer features @@ -159 +159 @@ After you test your integration, we recommend adding the following features and -The links in the following list take you to information about Amazon Connect features that you can add to your customer and agent experiences. +The links in the following list take you to information about Connect Customer features that you can add to your customer and agent experiences. @@ -161 +161 @@ The links in the following list take you to information about Amazon Connect fea - * Learn more about the [WhatsApp Business messaging capabilities and limitations with Amazon Connect](./whatsapp-messaging-capabilities.html). + * Learn more about the [WhatsApp Business messaging capabilities and limitations with Connect Customer](./whatsapp-messaging-capabilities.html). @@ -163 +163 @@ The links in the following list take you to information about Amazon Connect fea - * [Enable customers to resume chat conversations in Amazon Connect](./chat-persistence.html) – Customers can resume previous conversations with the context, metadata, and transcripts carried forward. They don't need to repeat themselves when they return to a chat, and agents have access to the entire conversation history. + * [Enable customers to resume chat conversations in Connect Customer](./chat-persistence.html) – Customers can resume previous conversations with the context, metadata, and transcripts carried forward. They don't need to repeat themselves when they return to a chat, and agents have access to the entire conversation history. @@ -165 +165 @@ The links in the following list take you to information about Amazon Connect fea - * [Create quick responses for use with chat and email contacts in Amazon Connect](./create-quick-responses.html) – Provide agents with pre-written responses to common customer inquiries that they can use while they chat with customers. Quick responses make it faster for agents to respond to customers. + * [Create quick responses for use with chat and email contacts in Connect Customer](./create-quick-responses.html) – Provide agents with pre-written responses to common customer inquiries that they can use while they chat with customers. Quick responses make it faster for agents to respond to customers. @@ -191 +191 @@ After you onboard live traffic to your WhatsApp integration, we recommend monito -###### Amazon Connect quotas +###### Connect Customer quotas @@ -193 +193 @@ After you onboard live traffic to your WhatsApp integration, we recommend monito -For more information about default quotas, and about raising them, see [Amazon Connect service quotas](./amazon-connect-service-limits.html). +For more information about default quotas, and about raising them, see [Connect Customer service quotas](./amazon-connect-service-limits.html). @@ -195 +195 @@ For more information about default quotas, and about raising them, see [Amazon C - * [Concurrent active chats per instance](./amazon-connect-service-limits.html#concurrent-active-chats) quota. For information about monitoring this quota, see [Monitoring your Amazon Connect instance using CloudWatch](./monitoring-cloudwatch.html), + * [Concurrent active chats per instance](./amazon-connect-service-limits.html#concurrent-active-chats) quota. For information about monitoring this quota, see [Monitoring your Connect Customer instance using CloudWatch](./monitoring-cloudwatch.html), @@ -236 +236 @@ Use the following information to troubleshoot common problems with a WhatsApp in - * Unable to see imported phone numbers in your Amazon Connect instance + * Unable to see imported phone numbers in your Connect Customer instance @@ -243 +243 @@ Use the following information to troubleshoot common problems with a WhatsApp in -### Unable to see imported phone numbers in your Amazon Connect instance +### Unable to see imported phone numbers in your Connect Customer instance @@ -245 +245 @@ Use the following information to troubleshoot common problems with a WhatsApp in -If your imported number fails to appear in the Amazon Connect admin website, follow these steps: +If your imported number fails to appear in the Connect Customer admin website, follow these steps: @@ -247 +247 @@ If your imported number fails to appear in the Amazon Connect admin website, fol - * Ensure that the event destination IAM role has the necessary permissions. For more information, see Step 1: Enable Amazon Connect as the event destination. + * Ensure that the event destination IAM role has the necessary permissions. For more information, see Step 1: Enable Connect Customer as the event destination. @@ -249 +249 @@ If your imported number fails to appear in the Amazon Connect admin website, fol - * See if your _Phone numbers per instance_ quota needs to be raised. For more information, see [Amazon Connect service quotas](./amazon-connect-service-limits.html). + * See if your _Phone numbers per instance_ quota needs to be raised. For more information, see [Connect Customer service quotas](./amazon-connect-service-limits.html). @@ -251 +251 @@ If your imported number fails to appear in the Amazon Connect admin website, fol - * To reassign a linked WhatsApp Business Account to a different Amazon Connect instance, you must first release the imported phone numbers from the original Amazon Connect instance. After the phone numbers are released, you can update the event destination on your linked WhatsApp Business Account to another Amazon Connect instance. + * To reassign a linked WhatsApp Business Account to a different Connect Customer instance, you must first release the imported phone numbers from the original Connect Customer instance. After the phone numbers are released, you can update the event destination on your linked WhatsApp Business Account to another Connect Customer instance. @@ -262 +262 @@ Do not release numbers that handle live customer traffic. Instead, [claim new ph -If you made a fix, you must import the phone numbers again. To do this, repeat Step 1: Enable Amazon Connect as the event destination. +If you made a fix, you must import the phone numbers again. To do this, repeat Step 1: Enable Connect Customer as the event destination. @@ -270 +270 @@ You can also check these common scenarios: - * Ensure that your linked WhatsApp Business Account in AWS End User Messaging Social has an Amazon Connect event destination enabled. + * Ensure that your linked WhatsApp Business Account in AWS End User Messaging Social has an Connect Customer event destination enabled. @@ -272 +272 @@ You can also check these common scenarios: - * Ensure your event destination IAM role has the necessary permissions. For more information, see Step 1: Enable Amazon Connect as the event destination earlier in this section. You have a misconfigured role if CloudTrail throws `AccessDeniedException` errors from the `SendIntegrationEvent` API. + * Ensure your event destination IAM role has the necessary permissions. For more information, see Step 1: Enable Connect Customer as the event destination earlier in this section. You have a misconfigured role if CloudTrail throws `AccessDeniedException` errors from the `SendIntegrationEvent` API. @@ -274 +274 @@ You can also check these common scenarios: - * Ensure that your WhatsApp phone number imported successfully to your Amazon Connect instance, and that the number has an associated inbound contact flow. For more information, see Step 2: Configure an inbound contact flow on your phone number. + * Ensure that your WhatsApp phone number imported successfully to your Connect Customer instance, and that the number has an associated inbound contact flow. For more information, see Step 2: Configure an inbound contact flow on your phone number. @@ -276 +276 @@ You can also check these common scenarios: - * Inbound messages were dropped because they are not yet supported. For more information, see [WhatsApp Business messaging capabilities and limitations with Amazon Connect](./whatsapp-messaging-capabilities.html). + * Inbound messages were dropped because they are not yet supported. For more information, see [WhatsApp Business messaging capabilities and limitations with Connect Customer](./whatsapp-messaging-capabilities.html). @@ -289 +289 @@ Manage customer chats -WhatsApp Business messaging capabilities and limitations with Amazon Connect +WhatsApp Business messaging capabilities and limitations with Connect Customer