AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including in titles, instructions, and regional references.
Security assessment
The changes are purely branding/nomenclature updates without any technical security implications. No vulnerabilities, security controls, or security-related processes were modified or documented.
Diff
diff --git a/connect/latest/adminguide/what-numbers-can-be-ported.md b/connect/latest/adminguide/what-numbers-can-be-ported.md index aab51cd8d..f47ddb2e2 100644 --- a//connect/latest/adminguide/what-numbers-can-be-ported.md +++ b//connect/latest/adminguide/what-numbers-can-be-ported.md @@ -9 +9 @@ Port numbers purchased from other contact center providersPort short phone numbe -# Phone numbers that you can port to Amazon Connect +# Phone numbers that you can port to Connect Customer @@ -24 +24 @@ Not all phone numbers can be ported. The ability to port a specific phone number -To find out if a phone number that you currently own—whether local, mobile, or toll-free—can be ported to Amazon Connect: +To find out if a phone number that you currently own—whether local, mobile, or toll-free—can be ported to Connect Customer: @@ -26 +26 @@ To find out if a phone number that you currently own—whether local, mobile, or - 1. See if your country or region supports number porting: [Region requirements for ordering and porting phone numbers in Amazon Connect](./phone-number-requirements.html). + 1. See if your country or region supports number porting: [Region requirements for ordering and porting phone numbers in Connect Customer](./phone-number-requirements.html). @@ -28 +28 @@ To find out if a phone number that you currently own—whether local, mobile, or - 2. Then get started by [submitting an Amazon Connect support ticket for number verification](./about-porting.html#step1-porting). + 2. Then get started by [submitting an Connect Customer support ticket for number verification](./about-porting.html#step1-porting). @@ -39 +39 @@ In most cases, you can port numbers that were purchased from other contact cente -Because of Telecom regulations in various countries or regions, the short phone number will need to be evaluated on a case-by-case basis. To verify if your phone number can be ported to Amazon Connect, [submit an Amazon Connect support ticket](./about-porting.html#step1-porting). +Because of Telecom regulations in various countries or regions, the short phone number will need to be evaluated on a case-by-case basis. To verify if your phone number can be ported to Connect Customer, [submit an Connect Customer support ticket](./about-porting.html#step1-porting). @@ -43 +43 @@ Because of Telecom regulations in various countries or regions, the short phone -The Amazon Connect Regions of EU-CENTRAL-1 and EU-WEST-2 are symmetrical European Regions that offer the same carrier coverage for telephony. If a phone number cannot be ported to an instance in one of these Regions, then it cannot be ported to an instance in the other. +The Connect Customer Regions of EU-CENTRAL-1 and EU-WEST-2 are symmetrical European Regions that offer the same carrier coverage for telephony. If a phone number cannot be ported to an instance in one of these Regions, then it cannot be ported to an instance in the other. @@ -45 +45 @@ The Amazon Connect Regions of EU-CENTRAL-1 and EU-WEST-2 are symmetrical Europea -If you had a phone number ported into the EU-CENTRAL-1 or EU-WEST-2 Regions, and want to move it to the other Region, [submit an Amazon Connect support ticket](./about-porting.html#step1-porting) for assistance. +If you had a phone number ported into the EU-CENTRAL-1 or EU-WEST-2 Regions, and want to move it to the other Region, [submit an Connect Customer support ticket](./about-porting.html#step1-porting) for assistance. @@ -51 +51 @@ The same is true for the North America Regions of US-EAST-1 and US-WEST-2. -If you have a block of numbers, in some instances Amazon Connect can port a subset or portion of your phone numbers. In other cases, it is required by the carrier to port full block of phone numbers. +If you have a block of numbers, in some instances Connect Customer can port a subset or portion of your phone numbers. In other cases, it is required by the carrier to port full block of phone numbers. @@ -53 +53 @@ If you have a block of numbers, in some instances Amazon Connect can port a subs -If you want to port only a subset of the phone numbers you currently own to Amazon Connect, [submit an Amazon Connect support ticket](./about-porting.html#step1-porting) to verify whether the phone numbers can be ported. We will verify the actions that can be completed and assist you with next steps. +If you want to port only a subset of the phone numbers you currently own to Connect Customer, [submit an Connect Customer support ticket](./about-porting.html#step1-porting) to verify whether the phone numbers can be ported. We will verify the actions that can be completed and assist you with next steps. @@ -59 +59 @@ If you port only a subset of the phone numbers, you will still be liable for the -If your intent to is release the remaining phone numbers not being ported to Amazon Connect, we recommend waiting until the requested porting has been completed to avoid any disruptions to service. +If your intent to is release the remaining phone numbers not being ported to Connect Customer, we recommend waiting until the requested porting has been completed to avoid any disruptions to service. @@ -63 +63 @@ If your intent to is release the remaining phone numbers not being ported to Ama -Before porting phone numbers, some customers ask for a letter of compromise stating that they will be allowed to move their phone numbers from Amazon Connect to another service, if their contact center moves. Because of Telecom regulations in various countries, the phone number will need to be evaluated on a case-by-case basis. To verify that your phone number can be ported to Amazon Connect, [submit a ticket to Amazon Connect support](./about-porting.html#step1-porting) . +Before porting phone numbers, some customers ask for a letter of compromise stating that they will be allowed to move their phone numbers from Connect Customer to another service, if their contact center moves. Because of Telecom regulations in various countries, the phone number will need to be evaluated on a case-by-case basis. To verify that your phone number can be ported to Connect Customer, [submit a ticket to Connect Customer support](./about-porting.html#step1-porting) .