AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document including titles, feature descriptions, and links. Updated references to match the new naming convention.
Security assessment
Changes are purely branding/naming updates without any security content. No vulnerabilities, security controls, or security features are mentioned or modified.
Diff
diff --git a/connect/latest/adminguide/web-and-mobile-chat.md b/connect/latest/adminguide/web-and-mobile-chat.md index b3f0ceb8c..22c698816 100644 --- a//connect/latest/adminguide/web-and-mobile-chat.md +++ b//connect/latest/adminguide/web-and-mobile-chat.md @@ -9 +9 @@ Multiple channels, one experienceGetting startedExample chat scenarioWhen do cha -# The chat/SMS channel in Amazon Connect +# The chat/SMS channel in Connect Customer @@ -15 +15 @@ Multiple channels, one experienceGetting startedExample chat scenarioWhen do cha -Amazon Connect lets you build chat messaging features—mobile chat, web chat, SMS, and third-party messaging services— into your website and mobile apps. It enables your customers to start chatting with contact center agents from any of your business applications, web or mobile. +Connect Customer lets you build chat messaging features—mobile chat, web chat, SMS, and third-party messaging services— into your website and mobile apps. It enables your customers to start chatting with contact center agents from any of your business applications, web or mobile. @@ -46 +46 @@ Metrics collection and the dashboards you built automatically benefit from the u -To add chat messaging capabilities to your Amazon Connect contact center and allow your agents to engage in chats, perform the following steps: +To add chat messaging capabilities to your Connect Customer contact center and allow your agents to engage in chats, perform the following steps: @@ -52 +52 @@ To add chat messaging capabilities to your Amazon Connect contact center and all - * Optionally, you can set up chat subtypes such as SMS messaging. You procure an SMS-enabled phone number by using AWS End User Messaging SMS, import it into Amazon Connect, and then assign it to your flows. For more information, see: + * Optionally, you can set up chat subtypes such as SMS messaging. You procure an SMS-enabled phone number by using AWS End User Messaging SMS, import it into Connect Customer, and then assign it to your flows. For more information, see: @@ -56 +56 @@ To add chat messaging capabilities to your Amazon Connect contact center and all - * [Set up SMS messaging in Amazon Connect](./setup-sms-messaging.html) + * [Set up SMS messaging in Connect Customer](./setup-sms-messaging.html) @@ -65 +65 @@ You can see real-time and historical metrics for the chat messaging channel (for -Amazon Connect provides several resources to help you add chat to your website. For more information, see [Set up your customer's chat experience in Amazon Connect](./enable-chat-in-app.html). +Connect Customer provides several resources to help you add chat to your website. For more information, see [Set up your customer's chat experience in Connect Customer](./enable-chat-in-app.html). @@ -75 +75 @@ Here's how you build this scenario: - 1. Create a disconnect flow. The following image shows the [Sample disconnect flow in Amazon Connect](./sample-disconnect.html) in the flow designer. This flow includes the following connected blocks: **Play prompt** , **Wait** which branches to three **Play prompts** (for **Customer returned** , **Time expired** , and **Error**), then **Transfer to queue** and **Disconnect**. + 1. Create a disconnect flow. The following image shows the [Sample disconnect flow in Connect Customer](./sample-disconnect.html) in the flow designer. This flow includes the following connected blocks: **Play prompt** , **Wait** which branches to three **Play prompts** (for **Customer returned** , **Time expired** , and **Error**), then **Transfer to queue** and **Disconnect**. @@ -112 +112 @@ If you're using Amazon Lex with chat, note that the default session timeout for -Chat is charged on a per use basis. There are no required up-front payments, long-term commitments, or minimum monthly fees. You pay per chat message, independently of the number of agents or customers using it. Regional pricing may vary. For more information, see [Amazon Connect pricing](https://aws.amazon.com/connect/pricing/). +Chat is charged on a per use basis. There are no required up-front payments, long-term commitments, or minimum monthly fees. You pay per chat message, independently of the number of agents or customers using it. Regional pricing may vary. For more information, see [Connect Customer pricing](https://aws.amazon.com/connect/pricing/). @@ -118 +118 @@ For more information about chat, see the following topics: - * [Test voice, chat, and task experiences in Amazon Connect](./chat-testing.html) + * [Test voice, chat, and task experiences in Connect Customer](./chat-testing.html) @@ -122 +122 @@ For more information about chat, see the following topics: - * [Create a routing profile in Amazon Connect to link queues to agents](./routing-profiles.html) + * [Create a routing profile in Connect Customer to link queues to agents](./routing-profiles.html) @@ -124 +124 @@ For more information about chat, see the following topics: - * [Amazon Connect Chat SDK and Sample Implementations](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/) + * [Connect Customer Chat SDK and Sample Implementations](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/)