AWS connect documentation change
Summary
Rebranded 'Amazon Connect Voice ID' to 'Connect Customer Voice ID' across multiple sections, updated end-of-support notice wording, and modified data handling references.
Security assessment
Changes are terminological updates only. Core security features (caller authentication, fraud detection) and data handling descriptions remain functionally identical. No new security guidance or vulnerability fixes introduced.
Diff
diff --git a/connect/latest/adminguide/voice-id.md b/connect/latest/adminguide/voice-id.md index 2703055a2..701cb719d 100644 --- a//connect/latest/adminguide/voice-id.md +++ b//connect/latest/adminguide/voice-id.md @@ -9 +9 @@ How Voice ID worksHow much speech is needed for enrollment and authenticationBat -# Use real-time caller authentication with Voice ID in Amazon Connect +# Use real-time caller authentication with Voice ID in Connect Customer @@ -13 +13 @@ How Voice ID worksHow much speech is needed for enrollment and authenticationBat -End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Connect Customer admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). @@ -15 +15 @@ End of support notice: On May 20, 2026, AWS will end support for Amazon Connect -Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection which make voice interactions in contact centers more secure and efficient. Voice ID uses machine learning to verify the identity of genuine customers by analyzing a caller's unique voice characteristics. This allows contact centers to use an additional security layer that doesn't rely on the caller answering multiple security questions, and makes it easy to enroll and verify customers without changing the natural flow of their conversation. Voice ID also offers real-time detection of fraudsters who frequently target your contact center, thereby reducing losses due to fraud. +Connect Customer Voice ID provides real-time caller authentication and fraud risk detection which make voice interactions in contact centers more secure and efficient. Voice ID uses machine learning to verify the identity of genuine customers by analyzing a caller's unique voice characteristics. This allows contact centers to use an additional security layer that doesn't rely on the caller answering multiple security questions, and makes it easy to enroll and verify customers without changing the natural flow of their conversation. Voice ID also offers real-time detection of fraudsters who frequently target your contact center, thereby reducing losses due to fraud. @@ -17 +17 @@ Amazon Connect Voice ID provides real-time caller authentication and fraud risk -With Amazon Connect Voice ID you can: +With Connect Customer Voice ID you can: @@ -77 +77 @@ You can get a jump start on using biometrics by batch enrolling customers who ha -For more information, see [Batch enrollment in Amazon Connect Voice ID using audio data from prior calls](./voiceid-batch-enrollment.html). +For more information, see [Batch enrollment in Connect Customer Voice ID using audio data from prior calls](./voiceid-batch-enrollment.html). @@ -121 +121 @@ Voice ID stores audio files of the speaker's voice, voiceprints, and speaker ide -If you enable detection of fraudsters in a watchlist, Voice ID also stores the fraudster audio and voiceprints. For more information, see [Data handled by Amazon Connect](./data-handled-by-connect.html). +If you enable detection of fraudsters in a watchlist, Voice ID also stores the fraudster audio and voiceprints. For more information, see [Data handled by Connect Customer](./data-handled-by-connect.html).