AWS connect documentation change
Summary
Updated service branding from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding updates without modifying any security-related content. The existing security note about PII redaction remains unchanged except for the service name.
Diff
diff --git a/connect/latest/adminguide/view-generative-ai-contact-summaries.md b/connect/latest/adminguide/view-generative-ai-contact-summaries.md index a7572ccdc..daa7ac3bd 100644 --- a//connect/latest/adminguide/view-generative-ai-contact-summaries.md +++ b//connect/latest/adminguide/view-generative-ai-contact-summaries.md @@ -7 +7 @@ -Enable post-contact summariesEnable contact summaries for emailView post-contact summaries on the CCPView post-contact summaries on the Amazon Connect admin websiteWhy a summary is not generated +Enable post-contact summariesEnable contact summaries for emailView post-contact summaries on the CCPView post-contact summaries on the Connect Customer admin websiteWhy a summary is not generated @@ -9 +9 @@ Enable post-contact summariesEnable contact summaries for emailView post-contact -# View generative AI-powered post-contact summaries in Amazon Connect +# View generative AI-powered post-contact summaries in Connect Customer @@ -21 +21 @@ You can access generative AI-powered post-contact summaries multiple ways: - * **Managers and supervisors** can access summaries for voice, chat, and email contacts on the Amazon Connect admin website, on the **Contact details** and the **Contact search** pages. They can use the summaries to quickly understand the issues and outcomes for the contacts they are reviewing. To learn about the managers experience, see View post-contact summaries on the Amazon Connect admin website. + * **Managers and supervisors** can access summaries for voice, chat, and email contacts on the Connect Customer admin website, on the **Contact details** and the **Contact search** pages. They can use the summaries to quickly understand the issues and outcomes for the contacts they are reviewing. To learn about the managers experience, see View post-contact summaries on the Connect Customer admin website. @@ -36 +36 @@ You can access generative AI-powered post-contact summaries multiple ways: - * View post-contact summaries on the Amazon Connect admin website + * View post-contact summaries on the Connect Customer admin website @@ -80 +80 @@ The following image shows the **Analytics** section of a **Properties** page tha -###### To enable post-contact summaries on Amazon Connect admin website +###### To enable post-contact summaries on Connect Customer admin website @@ -132 +132 @@ If you choose speech analytics, then choose either: -To help agents perform their After contact work (ACW), Amazon Connect displays a generative AI-powered post-contact summary on their CCP for voice contacts. The following image shows an example summary. +To help agents perform their After contact work (ACW), Connect Customer displays a generative AI-powered post-contact summary on their CCP for voice contacts. The following image shows an example summary. @@ -149 +149 @@ Generative AI-powered post-contact summaries support voice, chat, and email cont -## View post-contact summaries on the Amazon Connect admin website +## View post-contact summaries on the Connect Customer admin website @@ -151 +151 @@ Generative AI-powered post-contact summaries support voice, chat, and email cont -To help managers and other users review contacts, they can view post-contact summaries on the Amazon Connect admin website. The following image shows an example of generative AI-powered post-contact summaries on the **Contact details** page. +To help managers and other users review contacts, they can view post-contact summaries on the Connect Customer admin website. The following image shows an example of generative AI-powered post-contact summaries on the **Contact details** page. @@ -191 +191 @@ This error is returned if the enabled summary is incompatible with other Contact -This error can occur in Amazon Connect for Concurrent post-contact summary jobs. Amazon Connect passes contact data to Amazon Bedrock for summary generation. If the contact data contains unredacted Personally Identifiable Information (PII), Amazon Bedrock's safety guidelines are triggered. As a result, Amazon Bedrock refuses to generate the summary to protect sensitive information, leading to the error in Amazon Connect. +This error can occur in Connect Customer for Concurrent post-contact summary jobs. Connect Customer passes contact data to Amazon Bedrock for summary generation. If the contact data contains unredacted Personally Identifiable Information (PII), Amazon Bedrock's safety guidelines are triggered. As a result, Amazon Bedrock refuses to generate the summary to protect sensitive information, leading to the error in Connect Customer.