AWS connect documentation change
Summary
Branding update replacing 'Amazon Connect' with 'Connect Customer' throughout the document. Updated section headers and descriptions of audio optimization for Amazon WorkSpaces VDI.
Security assessment
Changes are limited to product name updates without any security implications. Network requirements and media flow verification steps remain functionally identical with updated naming.
Diff
diff --git a/connect/latest/adminguide/using-ccp-vdi-workspaces.md b/connect/latest/adminguide/using-ccp-vdi-workspaces.md index 3a74bda3f..66e265925 100644 --- a//connect/latest/adminguide/using-ccp-vdi-workspaces.md +++ b//connect/latest/adminguide/using-ccp-vdi-workspaces.md @@ -7 +7 @@ -System requirementsConfirm media flows between agent machine and Amazon Connect during the call +System requirementsConfirm media flows between agent machine and Connect Customer during the call @@ -9 +9 @@ System requirementsConfirm media flows between agent machine and Amazon Connect -# Optimize Amazon Connect audio for Amazon WorkSpaces cloud desktops +# Optimize Connect Customer audio for Amazon WorkSpaces cloud desktops @@ -11 +11 @@ System requirementsConfirm media flows between agent machine and Amazon Connect -Amazon Connect simplifies delivery of high-quality voice experiences for agents operating within Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments. By leveraging Amazon WorkSpaces with the WebRTC redirection feature, agents can redirect Amazon Connect audio processing to their local devices. This approach results in enhanced audio quality, even over challenging network conditions. To take advantage of this feature, you need to do the following: +Connect Customer simplifies delivery of high-quality voice experiences for agents operating within Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments. By leveraging Amazon WorkSpaces with the WebRTC redirection feature, agents can redirect Connect Customer audio processing to their local devices. This approach results in enhanced audio quality, even over challenging network conditions. To take advantage of this feature, you need to do the following: @@ -13 +13 @@ Amazon Connect simplifies delivery of high-quality voice experiences for agents - * Use [Amazon Connect open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). + * Use [Connect Customer open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). @@ -22 +22 @@ Amazon Connect simplifies delivery of high-quality voice experiences for agents -This section describes the system requirements for using Amazon Connect with WorkSpaces WebRTC redirection. +This section describes the system requirements for using Connect Customer with WorkSpaces WebRTC redirection. @@ -40 +40 @@ WebRTC redirection needs to be enabled in the DCV group policy. In the topic [Ma -The admin needs to allow the Workspaces to access Amazon Connect TCP/443 traffic to the domains mentioned in the following diagram. For more information, see [Set up your network](./ccp-networking.html). +The admin needs to allow the Workspaces to access Connect Customer TCP/443 traffic to the domains mentioned in the following diagram. For more information, see [Set up your network](./ccp-networking.html). @@ -44 +44 @@ The admin needs to allow the Workspaces to access Amazon Connect TCP/443 traffic -This solution requires a media connection between the agent thin client to Amazon Connect. To allow traffic between the agent's machine and Amazon Connect Softphone Media UDP Port 3478, see [Set up your network](./ccp-networking.html). +This solution requires a media connection between the agent thin client to Connect Customer. To allow traffic between the agent's machine and Connect Customer Softphone Media UDP Port 3478, see [Set up your network](./ccp-networking.html). @@ -55 +55 @@ This solution requires a media connection between the agent thin client to Amazo -## Confirm media flows between agent machine and Amazon Connect during the call +## Confirm media flows between agent machine and Connect Customer during the call