AWS connect documentation change
Summary
Branding update replacing 'Amazon Connect' with 'Connect Customer' throughout the document. Updated references to audio optimization features for Omnissa VDI environments.
Security assessment
Changes are purely branding/naming convention updates without any security context. No vulnerabilities, configurations, or security controls were modified or added.
Diff
diff --git a/connect/latest/adminguide/using-ccp-vdi-omnissa-step-by-step.md b/connect/latest/adminguide/using-ccp-vdi-omnissa-step-by-step.md index 968218813..032fcc93d 100644 --- a//connect/latest/adminguide/using-ccp-vdi-omnissa-step-by-step.md +++ b//connect/latest/adminguide/using-ccp-vdi-omnissa-step-by-step.md @@ -9 +9 @@ System requirementsRequired code changes on your custom CCPHow to verify the med -# Optimize Amazon Connect audio for Omnissa cloud desktops +# Optimize Connect Customer audio for Omnissa cloud desktops @@ -11 +11 @@ System requirementsRequired code changes on your custom CCPHow to verify the med -Amazon Connect makes it easier to deliver high-quality voice experiences when your agents are using Omnissa Virtual Desktop Infrastructure (VDI) environments. Your agents can leverage their Omnissa remote desktop applications, such as Omnissa Horizon Client, to offload audio processing to the agent's local device and to automatically redirect audio to Amazon Connect, resulting in improved audio quality over challenging networks. +Connect Customer makes it easier to deliver high-quality voice experiences when your agents are using Omnissa Virtual Desktop Infrastructure (VDI) environments. Your agents can leverage their Omnissa remote desktop applications, such as Omnissa Horizon Client, to offload audio processing to the agent's local device and to automatically redirect audio to Connect Customer, resulting in improved audio quality over challenging networks. @@ -13 +13 @@ Amazon Connect makes it easier to deliver high-quality voice experiences when yo -To get started, you can use the [Amazon Connect open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). +To get started, you can use the [Connect Customer open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). @@ -17 +17 @@ To get started, you can use the [Amazon Connect open source libraries](https://g -This section describes the system requirements for using the Omnissa Horizon SDK with Amazon Connect. +This section describes the system requirements for using the Omnissa Horizon SDK with Connect Customer. @@ -113 +113 @@ The Admin needs to allow the Omnissa server to access Amazon Connect TCP/443 tra -This solution requires the media connection between agent thin client to Amazon Connect. Follow the [Set up your network](./ccp-networking.html) topic to allow the traffic between agent's machine and Amazon Connect Softphone Media UDP Port 3478. +This solution requires the media connection between agent thin client to Connect Customer. Follow the [Set up your network](./ccp-networking.html) topic to allow the traffic between agent's machine and Connect Customer Softphone Media UDP Port 3478. @@ -215 +215 @@ Wireshark is a free and open-source network packet analyzer. For more informatio - 4. Verify you can see the media packets flow between agent's machine and Amazon Connect. + 4. Verify you can see the media packets flow between agent's machine and Connect Customer.