AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/naming updates with no modifications to security configurations, network requirements, or authentication mechanisms. The technical content about media flows, port requirements (UDP 3478), and network setup remains unchanged except for the product name replacement.
Diff
diff --git a/connect/latest/adminguide/using-ccp-vdi-citrix-step-by-step.md b/connect/latest/adminguide/using-ccp-vdi-citrix-step-by-step.md index ba9b99344..a15df6d2c 100644 --- a//connect/latest/adminguide/using-ccp-vdi-citrix-step-by-step.md +++ b//connect/latest/adminguide/using-ccp-vdi-citrix-step-by-step.md @@ -7 +7 @@ -System requirementsConfirm media flows between thin client and Amazon Connect during the call +System requirementsConfirm media flows between thin client and Connect Customer during the call @@ -9 +9 @@ System requirementsConfirm media flows between thin client and Amazon Connect du -# Optimize Amazon Connect audio for Citrix cloud desktops +# Optimize Connect Customer audio for Citrix cloud desktops @@ -11 +11 @@ System requirementsConfirm media flows between thin client and Amazon Connect du -Amazon Connect makes it easier to deliver high-quality voice experiences when your agents are using Citrix Virtual Desktop Infrastructure (VDI) environments. Your agents can leverage their Citrix remote desktop applications such as Citrix Workspaces, to offload audio processing to the agent's local device and to automatically redirect audio to Amazon Connect, resulting in improved audio quality over challenging networks. +Connect Customer makes it easier to deliver high-quality voice experiences when your agents are using Citrix Virtual Desktop Infrastructure (VDI) environments. Your agents can leverage their Citrix remote desktop applications such as Citrix Workspaces, to offload audio processing to the agent's local device and to automatically redirect audio to Connect Customer, resulting in improved audio quality over challenging networks. @@ -13 +13 @@ Amazon Connect makes it easier to deliver high-quality voice experiences when yo -To get started, you can use the [Amazon Connect open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). +To get started, you can use the [Connect Customer open source libraries](https://github.com/amazon-connect/amazon-connect-streams) to create a new or update an existing agent user interface, such as a custom Contact Control Panel (CCP). @@ -17 +17 @@ To get started, you can use the [Amazon Connect open source libraries](https://g -This section describes the system requirements for using the Citrix Unified Communications SDK with Amazon Connect. +This section describes the system requirements for using the Citrix Unified Communications SDK with Connect Customer. @@ -55 +55 @@ After you configure the registry successfully, restart the `CitrixHdxWebSocketSe -The admin needs to allow the Citrix server to access Amazon Connect TCP/443 traffic to the domains mentioned in the following diagram. For more information, see [Set up your network](./ccp-networking.html). +The admin needs to allow the Citrix server to access Connect Customer TCP/443 traffic to the domains mentioned in the following diagram. For more information, see [Set up your network](./ccp-networking.html). @@ -59 +59 @@ The admin needs to allow the Citrix server to access Amazon Connect TCP/443 traf -This solution requires a media connection between the agent's thin client and Amazon Connect. To allow traffic between the agent's machine and Amazon Connect's Softphone Media UDP Port 3478, see [Set up your network](./ccp-networking.html). +This solution requires a media connection between the agent's thin client and Connect Customer. To allow traffic between the agent's machine and Connect Customer's Softphone Media UDP Port 3478, see [Set up your network](./ccp-networking.html). @@ -70 +70 @@ This solution requires a media connection between the agent's thin client and Am -## Confirm media flows between thin client and Amazon Connect during the call +## Confirm media flows between thin client and Connect Customer during the call @@ -87 +87 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Use Amazon Connect in a VDI environment +Use Connect Customer in a VDI environment