AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are limited to branding terminology without modifying security permissions, configurations, or documentation. The security profile requirements remain unchanged.
Diff
diff --git a/connect/latest/adminguide/upload-timeoff-balance.md b/connect/latest/adminguide/upload-timeoff-balance.md index 3bf5c3b71..2e3e5bf06 100644 --- a//connect/latest/adminguide/upload-timeoff-balance.md +++ b//connect/latest/adminguide/upload-timeoff-balance.md @@ -9 +9 @@ Download snapshotHow the system calculates time off deductionsTime off deduction -# Import an agent's time off balance to Amazon Connect +# Import an agent's time off balance to Connect Customer @@ -11 +11 @@ Download snapshotHow the system calculates time off deductionsTime off deduction -You can import or export a .csv file of an agent's time off balance. For example, you may download the time off balance from your HR system and then upload it to Amazon Connect. +You can import or export a .csv file of an agent's time off balance. For example, you may download the time off balance from your HR system and then upload it to Connect Customer. @@ -13 +13 @@ You can import or export a .csv file of an agent's time off balance. For example -Amazon Connect uses the time off balance to automatically approve or decline time off requests based on the agent's available net balance. +Connect Customer uses the time off balance to automatically approve or decline time off requests based on the agent's available net balance. @@ -19 +19 @@ For the maximum file size that you can upload, see _File size per upload of agen -**IT admins** : For the endpoints to add to your proxy exception list for this feature, see [Allow upload of time-off balances and allowances in Amazon Connect scheduling](./ccp-networking.html#endpoints-scheduling). +**IT admins** : For the endpoints to add to your proxy exception list for this feature, see [Allow upload of time-off balances and allowances in Connect Customer scheduling](./ccp-networking.html#endpoints-scheduling). @@ -21 +21 @@ For the maximum file size that you can upload, see _File size per upload of agen - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -25 +25 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**. @@ -39 +39 @@ To delete an agent's time-off balance, upload a blank value in the time-off bala - 6. Choose **Upload data** to upload the .csv file. Amazon Connect does the following: + 6. Choose **Upload data** to upload the .csv file. Connect Customer does the following: @@ -50 +50 @@ To delete an agent's time-off balance, upload a blank value in the time-off bala -After the .csv file is successfully uploaded, Amazon Connect checks the available time off balance when time off requests are submitted. If there is enough time off balance it approves the request. Otherwise, the request is declined. +After the .csv file is successfully uploaded, Connect Customer checks the available time off balance when time off requests are submitted. If there is enough time off balance it approves the request. Otherwise, the request is declined.