AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/naming updates without any security implications. No security features were added/modified, and no vulnerabilities are addressed. References to security-related features (like encryption keys) were only updated for naming consistency.
Diff
diff --git a/connect/latest/adminguide/update-instance-settings.md b/connect/latest/adminguide/update-instance-settings.md index ff57a88f2..eb7f4a553 100644 --- a//connect/latest/adminguide/update-instance-settings.md +++ b//connect/latest/adminguide/update-instance-settings.md @@ -9 +9 @@ Update telephony and chat optionsUpdate data storageUpdate data streaming option -# Update settings for your Amazon Connect instance +# Update settings for your Connect Customer instance @@ -13 +13 @@ To update the instance settings: - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -15 +15 @@ To update the instance settings: - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -17 +17 @@ To update the instance settings: - + @@ -28 +28 @@ To update the instance settings: - 2. To enable customers to call into your contact center, choose **Receive inbound calls with Amazon Connect**. + 2. To enable customers to call into your contact center, choose **Receive inbound calls with Connect Customer**. @@ -30 +30 @@ To update the instance settings: - 3. To enable outbound calling from your contact center, choose **Make outbound calls with Amazon Connect**. + 3. To enable outbound calling from your contact center, choose **Make outbound calls with Connect Customer**. @@ -73 +73 @@ When this bucket is created, chat transcripts are enabled at the instance level. - * **Live media streaming** : Choose **Edit** to enable live media streaming, choose **Edit**. For more information, see [Set up live media streaming of customer audio in Amazon Connect](./customer-voice-streams.html). + * **Live media streaming** : Choose **Edit** to enable live media streaming, choose **Edit**. For more information, see [Set up live media streaming of customer audio in Connect Customer](./customer-voice-streams.html). @@ -89 +89 @@ When this bucket is created, evaluations are enabled at the instance level. The -When this bucket is created, screen recording is enabled at the instance level. The next step for setting up this functionality is to download and install the agent app, and then enable screen recording in the Set recording and analytics behavior block. For more information, see [Enable screen recording for your Amazon Connect instance](./enable-sr.html). +When this bucket is created, screen recording is enabled at the instance level. The next step for setting up this functionality is to download and install the agent app, and then enable screen recording in the Set recording and analytics behavior block. For more information, see [Enable screen recording for your Connect Customer instance](./enable-sr.html). @@ -106 +106 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 2. Choose **Enable data streaming**. For more information, see [Enable data streaming for your Amazon Connect instance](./data-streaming.html). + 2. Choose **Enable data streaming**. For more information, see [Enable data streaming for your Connect Customer instance](./data-streaming.html). @@ -125 +125 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 2. Choose **Enable Contact Lens**. For more information, see [Analyze conversations using conversational analytics in Amazon Connect Contact Lens](./analyze-conversations.html). + 2. Choose **Enable Contact Lens**. For more information, see [Analyze conversations using conversational analytics in Connect Customer Contact Lens](./analyze-conversations.html). @@ -136 +136 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 2. (Optional) To add a signing key for use in flows, choose **Add key**. For more information, see [Encrypt sensitive customer input in Amazon Connect](./encrypt-data.html). + 2. (Optional) To add a signing key for use in flows, choose **Add key**. For more information, see [Encrypt sensitive customer input in Connect Customer](./encrypt-data.html). @@ -138 +138 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 3. (Optional) To integrate with Amazon Lex, select a Lex bot. For more information, see [Create conversational AI bots in Amazon Connect](./connect-conversational-ai-bots.html). + 3. (Optional) To integrate with Amazon Lex, select a Lex bot. For more information, see [Create conversational AI bots in Connect Customer](./connect-conversational-ai-bots.html). @@ -140 +140 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 4. (Optional) To integrate with AWS Lambda, select a Lambda function. For more information, see [Grant Amazon Connect access to your AWS Lambda functions](./connect-lambda-functions.html). + 4. (Optional) To integrate with AWS Lambda, select a Lambda function. For more information, see [Grant Connect Customer access to your AWS Lambda functions](./connect-lambda-functions.html). @@ -142 +142 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 5. (Optional) To enable flow logs, choose **Enable flow logs**. For more information, see [Use flow logs to track events in Amazon Connect flows](./about-contact-flow-logs.html). + 5. (Optional) To enable flow logs, choose **Enable flow logs**. For more information, see [Use flow logs to track events in Connect Customer flows](./about-contact-flow-logs.html). @@ -148 +148 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 8. (Optional) To enables logs of automated interactions using IVR and Lex bot transcripts and analytics as a part of your Contact details page and Connect analytics dashboards, you need to select **Enable Bot Analytics and Transcripts in Amazon Connect**. + 8. (Optional) To enables logs of automated interactions using IVR and Lex bot transcripts and analytics as a part of your Contact details page and Connect analytics dashboards, you need to select **Enable Bot Analytics and Transcripts in Connect Customer**.