AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/terminology updates replacing 'Amazon Connect' with 'Connect Customer'. No security vulnerabilities, configurations, or features are mentioned or modified. The tutorial content remains functionally identical with only product name changes.
Diff
diff --git a/connect/latest/adminguide/tutorial1-explore-voice-and-chat.md b/connect/latest/adminguide/tutorial1-explore-voice-and-chat.md index e1bbb1beb..cfa3bbe2c 100644 --- a//connect/latest/adminguide/tutorial1-explore-voice-and-chat.md +++ b//connect/latest/adminguide/tutorial1-explore-voice-and-chat.md @@ -9 +9 @@ Step 1: Handle a voice contactStep 2: Use the CCP to handle a chat contact -# Test the sample voice and chat experience in Amazon Connect +# Test the sample voice and chat experience in Connect Customer @@ -21 +21 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - * A configured Amazon Connect instance + * A configured Connect Customer instance @@ -23 +23 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - * An Amazon Connect administrative account + * An Connect Customer administrative account @@ -41 +41 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - 1. On the Amazon Connect navigation menu, choose **Dashboard**. + 1. On the Connect Customer navigation menu, choose **Dashboard**. @@ -67 +67 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - 8. When your call is joined to Amazon Connect you'll hear "Press 1 to be put in queue for an agent, 2 to ..." This is the [Sample inbound flow](./sample-inbound-flow.html) that Amazon Connect runs by default. You're going to change this later in the tutorial. + 8. When your call is joined to Connect Customer you'll hear "Press 1 to be put in queue for an agent, 2 to ..." This is the [Sample inbound flow](./sample-inbound-flow.html) that Connect Customer runs by default. You're going to change this later in the tutorial. @@ -94 +94 @@ Well done! You've handled your first voice contact! -As an administrator, you can launch the CCP from anywhere on the Amazon Connect console by choosing the phone icon on the top of the page. +As an administrator, you can launch the CCP from anywhere on the Connect Customer console by choosing the phone icon on the top of the page. @@ -96 +96 @@ As an administrator, you can launch the CCP from anywhere on the Amazon Connect - + @@ -127 +127 @@ In Step 1, you used the Contact Control Panel (CCP) to manage a voice contact. I -Congratulations! You've experienced what it's like to chat using Amazon Connect. +Congratulations! You've experienced what it's like to chat using Connect Customer. @@ -129 +129 @@ Congratulations! You've experienced what it's like to chat using Amazon Connect. -Next, try Tutorial 3 to set up an IT Help Desk. It shows you how to set up routing, create a flow, and then test the custom voice and chat experience. Go to [Create an IT help desk in Amazon Connect](./tutorial1-create-helpdesk.html). +Next, try Tutorial 3 to set up an IT Help Desk. It shows you how to set up routing, create a flow, and then test the custom voice and chat experience. Go to [Create an IT help desk in Connect Customer](./tutorial1-create-helpdesk.html). @@ -137 +137 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Set up your Amazon Connect instance +Set up your Connect Customer instance @@ -139 +139 @@ Set up your Amazon Connect instance -Create an IT help desk in Amazon Connect +Create an IT help desk in Connect Customer