AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including instance, console, and dashboard references.
Security assessment
The changes are purely branding/naming updates replacing 'Amazon Connect' with 'Connect Customer'. No security vulnerabilities, configurations, or features are mentioned or modified in the diff. The updates affect general product terminology without altering security-related content, permissions, or configurations.
Diff
diff --git a/connect/latest/adminguide/tutorial1-create-helpdesk.md b/connect/latest/adminguide/tutorial1-create-helpdesk.md index 5fa30f9d1..7b3fb0c20 100644 --- a//connect/latest/adminguide/tutorial1-create-helpdesk.md +++ b//connect/latest/adminguide/tutorial1-create-helpdesk.md @@ -9 +9 @@ Step 1: Create an Amazon Lex botStep 2: Add permissions to Amazon Lex botStep 3: -# Create an IT help desk in Amazon Connect +# Create an IT help desk in Connect Customer @@ -19 +19 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - * A configured Amazon Connect instance + * A configured Connect Customer instance @@ -21 +21 @@ This tutorial is part of a series. If you performed Tutorial 1, you're ready to - * An Amazon Connect administrative account + * An Connect Customer administrative account @@ -49 +49 @@ Bots provide an efficient way to offload repetitive tasks from your agents. This -In previous tutorials, you used the Amazon Connect console. In this tutorial to set up a bot, you use the Amazon Lex console. +In previous tutorials, you used the Connect Customer console. In this tutorial to set up a bot, you use the Amazon Lex console. @@ -94 +94 @@ This step assumes it's the first time you've opened the Amazon Lex console. If y - 6. On the **Add language to bot** page, choose the language and voice for your bot to use when speaking to callers. The default voice for Amazon Connect is Joanna. + 6. On the **Add language to bot** page, choose the language and voice for your bot to use when speaking to callers. The default voice for Connect Customer is Joanna. @@ -167 +167 @@ Go to Step 2: Add permissions to Amazon Lex bot. -To use a bot in your flow, add it to your Amazon Connect instance. +To use a bot in your flow, add it to your Connect Customer instance. @@ -169 +169 @@ To use a bot in your flow, add it to your Amazon Connect instance. - 1. Open the [Amazon Connect console (https://console.aws.amazon.com/connect/).](https://console.aws.amazon.com/connect/) + 1. Open the [Connect Customer console (https://console.aws.amazon.com/connect/).](https://console.aws.amazon.com/connect/) @@ -173 +173 @@ To use a bot in your flow, add it to your Amazon Connect instance. - + @@ -177 +177 @@ To use a bot in your flow, add it to your Amazon Connect instance. - + @@ -183 +183 @@ To use a bot in your flow, add it to your Amazon Connect instance. - 5. When you're done, choose Amazon Connect to navigate back to instances page. + 5. When you're done, choose Connect Customer to navigate back to instances page. @@ -189 +189 @@ To use a bot in your flow, add it to your Amazon Connect instance. - + @@ -191 +191 @@ To use a bot in your flow, add it to your Amazon Connect instance. -The **Access URL** takes you back to the Amazon Connect dashboard. +The **Access URL** takes you back to the Connect Customer dashboard. @@ -198 +198 @@ The **Access URL** takes you back to the Amazon Connect dashboard. -In this step, you start at the Amazon Connect console for your instance. This step shows how to set up your queues, create a routing profile, and then assign your user account to the profile. +In this step, you start at the Connect Customer console for your instance. This step shows how to set up your queues, create a routing profile, and then assign your user account to the profile. @@ -202 +202 @@ In this step, you start at the Amazon Connect console for your instance. This st - + @@ -226 +226 @@ When done, you'll have three queues. - + @@ -250 +250 @@ When done, you'll have three queues. - + @@ -265 +265 @@ Routing is all set up and ready to go. -Although Amazon Connect comes with a set of [built-in flows](./contact-flow-default.html), you can create your own flows to determine how a customer experiences your contact center. The flows contain the prompts that customers hear or see, and they transfer them to the right queue or agent, among other things. +Although Connect Customer comes with a set of [built-in flows](./contact-flow-default.html), you can create your own flows to determine how a customer experiences your contact center. The flows contain the prompts that customers hear or see, and they transfer them to the right queue or agent, among other things. @@ -269 +269 @@ In this step, create a flow that's specific to the IT Help Desk experience that - 1. On the Amazon Connect navigation menu, go to **Routing** , **Flows**. + 1. On the Connect Customer navigation menu, go to **Routing** , **Flows**. @@ -395 +395 @@ Everything is all set up! Now you're ready to test your IT Help Desk. Continue o -You're ready to try out the Amazon Lex bot, routing, and flow. The first step is to tell Amazon Connect which flow you want to test. +You're ready to try out the Amazon Lex bot, routing, and flow. The first step is to tell Connect Customer which flow you want to test. @@ -416 +416 @@ You're ready to try out the Amazon Lex bot, routing, and flow. The first step is - 2. Amazon Connect automatically detects a contact and runs the flow that you created. It displays messages from the flow. + 2. Connect Customer automatically detects a contact and runs the flow that you created. It displays messages from the flow. @@ -464 +464 @@ The inbound whisper is generated by a [default flow](./contact-flow-default.html -If you don't want to keep the phone number that you claimed for testing, you can release it back to inventory. For instructions, see [Release a phone number from Amazon Connect back to inventory](./release-phone-number.html). +If you don't want to keep the phone number that you claimed for testing, you can release it back to inventory. For instructions, see [Release a phone number from Connect Customer back to inventory](./release-phone-number.html). @@ -472 +472 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Test the sample voice and chat experience in Amazon Connect +Test the sample voice and chat experience in Connect Customer