AWS connect documentation change
Summary
Updated references from 'Amazon Connect' to 'Connect Customer' throughout the troubleshooting guide
Security assessment
Changes are purely branding terminology updates without any security implications. No vulnerabilities, configurations, or security features were modified or documented.
Diff
diff --git a/connect/latest/adminguide/troubleshooting.md b/connect/latest/adminguide/troubleshooting.md index 98e7ee50c..9f828b08d 100644 --- a//connect/latest/adminguide/troubleshooting.md +++ b//connect/latest/adminguide/troubleshooting.md @@ -9 +9 @@ -Troubleshooting Contact Control Panel (CCP) issues requires support from your network operations, system administrator, and virtual desktop (VDI) solution teams to collect the appropriate level of information to identify root cause and drive resolution. To help determine the appropriate resources to engage, it's important to categorize issues with similar symptoms. The following guidance has been helpful in assisting Amazon Connect customers in resolving CCP issues with their operations support teams. +Troubleshooting Contact Control Panel (CCP) issues requires support from your network operations, system administrator, and virtual desktop (VDI) solution teams to collect the appropriate level of information to identify root cause and drive resolution. To help determine the appropriate resources to engage, it's important to categorize issues with similar symptoms. The following guidance has been helpful in assisting Connect Customer customers in resolving CCP issues with their operations support teams. @@ -13 +13 @@ Troubleshooting Contact Control Panel (CCP) issues requires support from your ne - * [Validate connectivity to Amazon Connect with the Endpoint Test Utility](./check-connectivity-tool.html) + * [Validate connectivity to Connect Customer with the Endpoint Test Utility](./check-connectivity-tool.html) @@ -19 +19 @@ Troubleshooting Contact Control Panel (CCP) issues requires support from your ne - * [Download and review Amazon Connect Contact Control Panel (CCP) logs](./download-ccp-logs.html) + * [Download and review Connect Customer Contact Control Panel (CCP) logs](./download-ccp-logs.html) @@ -42 +42 @@ Use Voice ID -Validate connectivity to Amazon Connect +Validate connectivity to Connect Customer