AWS connect documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout troubleshooting documentation
Security assessment
Changes are purely branding/nomenclature updates without technical content modifications. No security vulnerabilities, configurations, or features were mentioned or altered.
Diff
diff --git a/connect/latest/adminguide/troubleshoot-call-disconnects.md b/connect/latest/adminguide/troubleshoot-call-disconnects.md index 3e2239be6..53fa4604a 100644 --- a//connect/latest/adminguide/troubleshoot-call-disconnects.md +++ b//connect/latest/adminguide/troubleshoot-call-disconnects.md @@ -11 +11 @@ Step 1: Observe the issueStep 2: Analyze the impactStep 3: Gather informationSte -This topic explains how to leverage the Amazon Connect [DisconnectDetails](./ctr-data-model.html#ctr-disconnectdetails) in the contact record to troubleshoot call disconnect issues. +This topic explains how to leverage the Connect Customer [DisconnectDetails](./ctr-data-model.html#ctr-disconnectdetails) in the contact record to troubleshoot call disconnect issues. @@ -46 +46 @@ Use the [DisconnectDetails](./ctr-data-model.html#ctr-disconnectdetails) data to - * Is there any call forwarding entity from which the calls are being forwarded to Amazon Connect? If so, does the call disconnect issue occur in case of direct dials to Amazon Connect? + * Is there any call forwarding entity from which the calls are being forwarded to Connect Customer? If so, does the call disconnect issue occur in case of direct dials to Connect Customer? @@ -55 +55 @@ To troubleshoot call disconnect issues, start by collecting the following inform - * The Amazon Connect instance ARN: For instructions, see [Find your Amazon Connect instance ID or ARN](./find-instance-arn.html). + * The Connect Customer instance ARN: For instructions, see [Find your Connect Customer instance ID or ARN](./find-instance-arn.html). @@ -59 +59 @@ To troubleshoot call disconnect issues, start by collecting the following inform - * View the contact records for the contact ID. For instructions, see [View a contact record in the Amazon Connect admin website](./sample-ctr.html). + * View the contact records for the contact ID. For instructions, see [View a contact record in the Connect Customer admin website](./sample-ctr.html). @@ -63 +63 @@ To troubleshoot call disconnect issues, start by collecting the following inform - * Call recordings: Amazon Connect call recordings are helpful in understanding deeper insights regarding call quality. + * Call recordings: Connect Customer call recordings are helpful in understanding deeper insights regarding call quality. @@ -69 +69 @@ To troubleshoot call disconnect issues, start by collecting the following inform - * [Download and review Amazon Connect Contact Control Panel (CCP) logs](./download-ccp-logs.html): The logs help provide insights for a given call handled by an agent. + * [Download and review Connect Customer Contact Control Panel (CCP) logs](./download-ccp-logs.html): The logs help provide insights for a given call handled by an agent. @@ -82 +82 @@ For calls with `PotentialDisconnectIssue`, the field will be populated with the - * `AGENT_CONNECTIVITY_ISSUE`: This suggests that there is an issue with the network connectivity between agent workstation and Amazon Connect. It is causing the call to disconnect. For additional troubleshooting steps, see [Troubleshoot your network](./network-ts.html). + * `AGENT_CONNECTIVITY_ISSUE`: This suggests that there is an issue with the network connectivity between agent workstation and Connect Customer. It is causing the call to disconnect. For additional troubleshooting steps, see [Troubleshoot your network](./network-ts.html).